Lauren Kalka
Houston,TX
Summary
Dynamic and results-driven retail manager with over 5 years of experience in managing high-performing teams, streamlining operations, and enhancing customer experiences. Demonstrated proficiency in multitasking, problem-solving, and maintaining a high level of organization in fast-paced environments. Proven track record in implementing efficient processes, optimizing inventory management, and driving sales growth. Strong communication skills with a keen ability to handle confidential information, coordinate executive schedules, and support senior management in achieving business objectives. Adept at leveraging technology to improve workflow and facilitate effective executive decision-making. Ready to transition skills to an executive assistant role, bringing a proactive approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Lead Supervisor
Coach
Houston, TX
05.2023 - Current
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Relationship-building with clients by learning lifestyle & preferences in order to create a positive experience that encourages continued business.
- Team selling with associates to support total store sales.
- Delivers superior customer service in every interaction and skillfully resolves conflicts.
- Assisted in achieving results by working with staff to increase sales by 9% over comp YTD.
- Generated client sales of $250,000 over a period of 11 months.
- Had a 6% increase in December sales for total store.
- In the top 10 of selling managers in the district.
Lead Supervisor
Victoria’s Secret
Houston, TX
10.2020 - 04.2023
- Consistently overachieving key sales targets via inspired staff and customers.
- Responsible for leading and developing at least 20 associates at a time.
- Utilizing various programs for daily business operations.
Wholesale Coordinator
Portico Showroom
Dallas, TX
01.2018 - 06.2020
- Enhanced customer satisfaction by providing timely and accurate order processing for all clients.
- Maintained different MS documents crucial to business functions.
- Assisted clients by learning preferences in order to recommend vendors and products to support their business.
- Organized and maintained areas around the showroom to keep supplies well-stocked.
Sales and Merchandising
Target Corporation
06.2014 - 06.2019
- Responsible for broad range of store operations, including sales, merchandising, customer service, and new employee training in collaborative environment
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Carried out store-wide remodel as part of core team.
Education
Bachelor of Science - Merchandising And Buying Operations
University of North Texas
Denton, TX05.2020
Bachelor Of Science - Retailing
University of North Texas
Denton, TX05.2020
Skills
- 10 years of experience in sales in fast-paced retail and wholesale environments
- Passionate about building long-lasting relationships through experiential customer service
- Proven ability to support upper-management by managing and setting meetings and handling various tasks
- Coordinating, organizing, and managing projects as needed
- Independent in Problem Solving to quickly address and resolve issues that may arise
- Innately Operationally Focused
- Microsoft Office Certified & Proficient
Timeline
Lead Supervisor
Coach
05.2023 - Current
Lead Supervisor
Victoria’s Secret
10.2020 - 04.2023
Wholesale Coordinator
Portico Showroom
01.2018 - 06.2020
Sales and Merchandising
Target Corporation
06.2014 - 06.2019
Bachelor of Science - Merchandising And Buying Operations
University of North Texas
Bachelor Of Science - Retailing
University of North Texas