Lauren Karnacewicz
Lawrenceville,GA
Summary
Accomplished and self-motivated professional with a diverse background in customer service, entrepreneurship, and creativity. Passionate about building sustainable client relationships, promoting health and beauty, advocating for animal welfare, and driving brand loyalty while increasing customer engagement. Strong focus on delivering exceptional service and fostering meaningful connections. Dedicated to achieving success in every endeavor.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
L’ ARCIERE
10.2024 - Current
- Provided mobile salon services in the metro Atlanta area.
- Promotes salon services to all textures of hair.
- Used professional products and tools to achieve styles and color services requested by clients.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Learned and remained updated on statutory requirements and regulations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Dispatcher
SCI-ATLANTA PERSONAL CARE CENTER
09.2024 - Current
- Coordinated efficient response by analyzing details provided by answering services.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Assisted embalmers with hair and makeup requests on decedents.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to families.
- Scheduled and organized delivery routes.
- Verified requisite documents were in place before dispatching decedents to designated locations.
- Oversaw inventory of office and kitchen supplies to ensure adequate stock.
- Recorded details of each casket delivery.
- Guaranteed secure storage of personal effects in a safe with proper identification.
Funeral Services Attendant
SCI-H.M. PATTERSON & SON ARLINGTON CHAPEL
01.2023 - 09.2024
- Managed initial client interactions through phone intake processes.
- Archived obituary articles for historical purposes, assist funeral director during services
- Released death certificates to families
- Direct guests to service, set up and breakdown memorial flowers and photos, setup music to be played, ensure graveside memorials are prepared prior to funeral director arrival with deceased
- Released ashes to families
Territory Partner Associate, Insurance Sales
FLAUGA PET PARTNERS LLC
01.2022 - 01.2023
- Generated new business and fostered existing relationships with 270+ accounts in the eastern Atlanta territory, averaging 10 – 12 calls daily and in person
- Analyzed and identified client needs and offered products tailored to their specifications
- Provided education on insurance benefits, premiums, reporting and software capabilities through group presentations and luncheons
- Offered one-on-one and group training for hospitals utilizing proprietary software (both in-person and virtually)
- Follow up communication with customers to resolve pending issues and answer questions
- Utilization of CRM software and B2B sales
Co-Owner/Operator
THE CROWNED LOCUST LLC
01.2020 - 01.2023
- Created original content for multiple social media platforms to boost marketing goals and promote brand awareness
- Processed order fulfillment, bookkeeping, maintained inventory, researched new wholesale prospects to collaborate and cultivate relationships with new customers
- Community engagement, created procedures to support and showcase local artisans and other woman-owned small businesses with an emphasis on sustainable, small batch goods
Lead Veterinary Surgical Technician
BLACK RIVER VETERINARY HOSPITAL
01.2020 - 01.2022
- Tasked to admit, anesthetize, monitor and recover patients for routine & non-routine surgical procedures
- Assisted all doctors with routine and non-routine surgeries
- Discharged patients with thorough at-home instructions for post-operative care
- Responsible for training and mentoring international students during their internships
- Maintain accurate medical records and provided communication updates to acting doctor and clients
- Answered telephone calls, scheduled appointments and processed payments
- Maintained and troubleshot hospital equipment
Technician Supervisor/Lead Surgical Technician
VCA FOSTER ANIMAL HOSPITAL
01.2014 - 01.2019
- Tasked to admit, anesthetize, monitor and recover patients for routine & non-routine surgical procedures
- Assisted several doctors with routine and non-routine surgeries
- Discharged patients with thorough at-home instructions for post-operative care
- Responsible for hiring, training and mentoring technical staff and assisted with their career growth
- Maintain accurate medical records and provided communication updates to acting doctor and clients
- Answered telephone calls, scheduled appointments and processed payments
- Responsible for preparing hospital for AAHA accreditation and evaluations
- Responsible for accurate controlled substance logs for drug audits
- Aided in client education, organized community events, and sold wellness plans for eligible patients
- Maintained and troubleshot hospital equipment
Surgical Assistant – Mobile Unit and Wellness Clinic
LIBERTY HUMANE SOCIETY
01.2015 - 01.2016
- Assisted mobile Veterinarian with spaying/neutering approximately 40 dogs and cats per day and provided necessary pain medication and instructions for post-opt care
- Performed routine blood work and vaccinations for dogs and cats
Education
Master Cosmetologist License - Cosmetology
Georgia Institute of Cosmetology
Athens, GA10.2024
Sculpture
Rutgers, The State University, Mason Gross School of Art
New Brunswick, NJ01.2010
Visual Arts
Roxbury High School
Succasunna, NJSkills
- Excellent Customer Service & Communication
- Team Building & Collaboration
- In-Person Presentations & Training
- Community Event Coordinator
- Billing & Payment Processing
- Equipment & Inventory Maintenance
Certification
- Georgia State Master Cosmetology License
Charities And Volunteering
- Lake Mohawk Preservation Foundation, Sparta, NJ, Board Member responsible for creating and implementing seasonal events including removal of debris and trash from neighborhoods to prevent polluting Lake Mohawk.
- New York Bully Crew, Staten Island, NY, Walked adoptable dogs and advocated for the breed to change breed specific legislation.
- NJ Strays, Maplewood, NJ, Volunteered for free rabies and microchip clinics. Attended formal gala events to support NJ Strays.
- Clifton Animal Shelter, Clifton, NJ, Donated needed supplies including pet food, blankets, etc.
Timeline
Salon Owner/Operator
L’ ARCIERE
10.2024 - Current
Dispatcher
SCI-ATLANTA PERSONAL CARE CENTER
09.2024 - Current
Funeral Services Attendant
SCI-H.M. PATTERSON & SON ARLINGTON CHAPEL
01.2023 - 09.2024
Territory Partner Associate, Insurance Sales
FLAUGA PET PARTNERS LLC
01.2022 - 01.2023
Co-Owner/Operator
THE CROWNED LOCUST LLC
01.2020 - 01.2023
Lead Veterinary Surgical Technician
BLACK RIVER VETERINARY HOSPITAL
01.2020 - 01.2022
Surgical Assistant – Mobile Unit and Wellness Clinic
LIBERTY HUMANE SOCIETY
01.2015 - 01.2016
Technician Supervisor/Lead Surgical Technician
VCA FOSTER ANIMAL HOSPITAL
01.2014 - 01.2019
Master Cosmetologist License - Cosmetology
Georgia Institute of Cosmetology
Sculpture
Rutgers, The State University, Mason Gross School of Art
Visual Arts
Roxbury High School
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