- Playing Sports
- Animal Care
- Music
- Dancing
- EMS
- Fire Fighting
Lauren Kauffman
Eagan,MN
Summary
Dynamic Care Coordinator with extensive experience at Twin Cities Orthopedics, adept in case management and documentation proficiency in both EPIC and EMR. Proven ability to enhance patient outcomes through effective communication and team collaboration. Successfully managed patient caseloads, ensuring timely interventions and adherence to healthcare regulations, while fostering strong relationships with community partners. Actively participates in training/interviewing new hires. Known for adaptability to changing needs and reliable in delivering excellent service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Coordinator /Administrative Executive Assistant
Twin Cities Orthopedics
09.2022 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Worked with senior management to initiate new projects and assist in various processes.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Filed paperwork and organized computer-based information.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Facilitated training and onboarding for incoming office staff.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Ensured compliance with healthcare regulations and standards, maintaining patient safety and confidentiality.
- Handled confidential and sensitive information with discretion and tact.
- Implemented effective filing systems, ensuring easy access to essential documents at all times.
Health Unit Coordinator
M Health Fairview
04.2018 - 07.2023
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced Emergency Department environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Aided physicians' workflow efficiency by accurately transcribing orders into appropriate systems.
- Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
Psychiatric Associate
M Health Fairview
09.2021 - 09.2022
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
- Provided compassionate support to patients experiencing acute mental health crises.
- Participated in ongoing professional development opportunities to stay current on best practices in mental health care.
- Enhanced communication between patients and healthcare providers through effective interpersonal skills.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for psychiatric patients.
- Reduced instances of self-harm or suicidal ideation by closely monitoring at-risk individuals.
- Maintained accurate records of patient progress, ensuring timely updates and adjustments to treatment plans.
- Alleviated symptoms of anxiety and depression among patients through supportive counseling techniques.
- Contributed to a safe and therapeutic environment by managing patient behaviors and monitoring clinical status.
- Conducted group therapy sessions, promoting positive peer interactions and social skill development among patients.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
Student Supervisor Campus Safety
Gustavus Adolphus College
09.2017 - 05.2021
- Logged Campus Safety Officers monitoring activities and notable incidents into secured database.
- Actively participated in/monitored radio communication between Campus Safety Officers and Saint Peter Police Department.
- Worked closely with Saint Peter police department to maintain records and assist when necessary with student investigations.
- Supervised 50+ student workers
- Mentored new student supervisors, sharing best practices and providing guidance for success in the role.
- Facilitated a positive learning environment by proactively addressing conflicts and fostering open communication among students.
- Developed strong relationships with students, promoting trust and open dialogue about their needs and concerns.
- Established clear expectations for behavior within supervised spaces leading to an increase in quality interactions amongst peers.
- Organized events and initiatives to promote a sense of community within the student body.
- Maintained student privacy at all times.
Education
No Degree - Emergency Medical Technician
Inver Hills Community College
Inver Grove Heights, MN05-2025
Bachelor of Arts - Psychological Science
Gustavus Adolphus College
Saint Peter, MN05-2021
High School Diploma -
Apple Valley High School
Apple Valley, MN06-2017
Skills
- Case management
- Documentation proficiency
- Policy adherence
- Progress monitoring
- Multitasking and organization
- Team collaboration
- Clear communication
- Time management
- Medical terminology understanding
- Scheduling
- Problem-solving
Certification
CPR/AED
Interests
Timeline
Care Coordinator /Administrative Executive Assistant
Twin Cities Orthopedics
09.2022 - Current
Psychiatric Associate
M Health Fairview
09.2021 - 09.2022
Health Unit Coordinator
M Health Fairview
04.2018 - 07.2023
Student Supervisor Campus Safety
Gustavus Adolphus College
09.2017 - 05.2021
No Degree - Emergency Medical Technician
Inver Hills Community College
Bachelor of Arts - Psychological Science
Gustavus Adolphus College
High School Diploma -
Apple Valley High School