Lauren Keen
Scottsdale,AZ
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote Hybrid Claim Associate Auto position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Dispensary Agent
Harvest/Trulive
09.2021 - Current
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Established strong customer relationships, building recommendations and loyalty.
- Advised customers about new products and assisted customers in determining best product for needs.
- Obtained client information by answering telephone calls.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
Sales/Customer Service Representative
Guess
05.2018 - 03.2019
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Met Monthly quota
Sales/Customer Service Representative
JP Imports
01.2016 - 06.2018
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Receptionist
Woodhouse Spa
10.2014 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Manager
My Resort
10.2012 - 10.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Aided in marketing outreach and events
Sales Associate
Anthropology
09.2009 - 10.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Valley Lutheran High School
Tempe, AZ08.2009
Skills
- Public Speaking
- Customer Complaint Resolution
- Technical Support
- Closing Sales
- Sales Strategy Development
- Direct and Clear Communication
Timeline
Dispensary Agent
Harvest/Trulive
09.2021 - Current
Sales/Customer Service Representative
Guess
05.2018 - 03.2019
Sales/Customer Service Representative
JP Imports
01.2016 - 06.2018
Receptionist
Woodhouse Spa
10.2014 - 01.2016
Sales Manager
My Resort
10.2012 - 10.2014
Sales Associate
Anthropology
09.2009 - 10.2012
High School Diploma -
Valley Lutheran High School
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