Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Kesner

Staunton,VA

Summary

Dynamic Lead Pharmacy Technician with extensive experience at CVS/pharmacy, excelling in team leadership and customer service. Proven ability to manage inventory effectively while training staff to enhance operational efficiency. Recognized for resolving complex prescription issues and improving customer satisfaction through proactive problem-solving and collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

CVS/pharmacy
Waynesboro, VA
05.2022 - Current
  • Interpreted physician's instructions accurately when preparing prescriptions.
  • Handled customer complaints regarding medications or services provided by the pharmacy department.
  • Led a team of pharmacy technicians, providing training and supervision.
  • Managed day-to-day operations of the pharmacy department including staffing schedules.

Pharmacy Te

Walmart
Staunton, VA
04.2020 - 10.2021
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified customer needs, assisted with customer requests, and answered questions to improve satisfaction.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Pharmacy Technician

Walgreen's Pharmacy
Staunton, VA
01.2019 - 10.2020
  • Processed prescription orders using Walgreen's pharmacy management system.
  • Collaborated with healthcare providers to resolve prescription issues promptly.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Education

High School Diploma -

Keynational High School
Bloomsburg, PA
03-2008

Skills

  • Inventory management
  • Customer service
  • Team leadership and training
  • Staff scheduling

Certification

  • PTCB - March 2024
  • Virginia State Liscense - July 2015

Timeline

Lead Pharmacy Technician

CVS/pharmacy
05.2022 - Current

Pharmacy Te

Walmart
04.2020 - 10.2021

Pharmacy Technician

Walgreen's Pharmacy
01.2019 - 10.2020

High School Diploma -

Keynational High School

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