Lauren Knowlton
Bowdoinham,ME
Summary
Ambitious Certified Nursing Assistant and Unit Secretary with extensive experience in hospital administrative functions, maternity care, and newborn care. Strong leadership skills combined with the ability to connect and build a strong rapport with patients and providers.
Overview
11
11
years of professional experience
Work History
CNA/Medical Secretary
Maine Health Mid Coast Hospital
08.2021 - Current
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced office productivity by handling high volume of callers per day.
CNA
Maine Health Maine Medical Center
06.2015 - 09.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Educated patients and family members on best home care practices for healing and recovery.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Team Member
Panera Bread
01.2014 - 08.2015
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
Education
High School Diploma -
St. Dominic Academy
Auburn, ME06.2013
No Degree - Business
Southern Maine Community College
South Portland, MESkills
- Maintaining confidentiality
- Complex Problem-Solving
- Conducting Intakes
- Patient- Focused Care
- Medical terminology knowledge
- HIPAA Compliance
- Reliable team player
- Clinical Support
- Telephone Customer Support
- Strong organizational skills
Accomplishments
- Successfully earned my CNA 3 by stream-lining the Maine Medical Center Maternity new hire training process
- Created an organized and updated training sign off tool and orientation packet for CNAs
- Certified as a CNA preceptor
Timeline
CNA/Medical Secretary
Maine Health Mid Coast Hospital
08.2021 - Current
CNA
Maine Health Maine Medical Center
06.2015 - 09.2021
Team Member
Panera Bread
01.2014 - 08.2015
High School Diploma -
St. Dominic Academy
No Degree - Business
Southern Maine Community College
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