Heather Brock
Cowarts,AL
Summary
Dedicated Unit Secretary/CNA at Extendicare Health and Rehab, skilled in patient care and HIPAA compliance. Enhanced patient satisfaction through compassionate communication and efficient appointment scheduling. Recognized for strong organization and critical thinking, contributing to improved healthcare team collaboration and positive patient experiences. Committed to delivering high-quality support in a fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Unit Secretary/CNA
Extendicare Health and Rehab
Dothan Al
08.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Set up resident appointments and transportation.
- Notify residents family of important information.
- Assist resident with ADL's
- Assist resident with feeding, or supervision of meals as needed.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse's and other healthcare personnel.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Improved healthcare team collaboration by efficiently coordinating meetings and distributing relevant information.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
Education
High School Diploma -
Poquoson High School
Poquoson, VA06-1995
Dental Assisting - Dental Assisting
New Horizons Regional Education Center
Newport News, VA06-1995
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- HIPAA compliance
- Patient chart maintenance
- Patient scheduling
- Nursing station operations
- Patient data confidentiality
- Patient records maintenance
- Professional telephone etiquette
- Conflict resolution techniques
- Appointment setting
- Detail-oriented approach
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- Feeding assistance
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
Certification
- CNA - Certified Nurse Assistant
Timeline
Unit Secretary/CNA
Extendicare Health and Rehab
08.2023 - Current
High School Diploma -
Poquoson High School
Dental Assisting - Dental Assisting
New Horizons Regional Education Center