Lauren Kooritzky
Summary
Dynamic professional with a proven track record in elevating guest experiences and satisfaction. Successfully developed targeted marketing campaigns and managed social media strategies, enhancing customer engagement and driving operational success.
Overview
4
4
years of professional experience
Work History
Executive Concierge
Bozzuto Management Company
Alexandria, Virginia
12.2024 - Current
- Delivered exceptional customer service, enhancing resident and guest satisfaction.
- Responded promptly to guest inquiries via email and phone regarding requests or concerns.
- Developed targeted marketing campaigns leveraging social media and email outreach to increase engagement.
- Managed content calendar for social media, ensuring timely and relevant posts.
- Conducted competitor research to inform strategic decisions and marketing initiatives.
- Created engaging content for blogs, newsletters, and website updates, driving customer interest.
- Monitored campaign performance with analytics tools to enhance future marketing strategies.
- Developed an email marketing program with automated workflows to engage customers through newsletters and promotions.
Bartender/Shift Leader
Mellow Mushroom
Chantilly, VA
07.2022 - 01.2025
- Managed bar operations during shifts, achieving high customer satisfaction through efficient service delivery.
- Resolved customer complaints swiftly, improving overall dining experience and strengthening customer loyalty.
- Ensured compliance with health and safety regulations in food and beverage service.
- Developed and launched social media strategy for location, increasing audience engagement and interaction.
Education
Associate of Science -
Northern Virginia Community College
Annandale, VA05-2020
Bachelor of Arts - Marketing
Virginia Commonwealth University
Richmond, VA03-2026
Skills
- Project management
- Marketing strategies
- Event coordination
- Customer service
- Content creation
- Digital marketing
Languages
Spanish
Timeline
Executive Concierge
Bozzuto Management Company
12.2024 - Current
Bartender/Shift Leader
Mellow Mushroom
07.2022 - 01.2025
Associate of Science -
Northern Virginia Community College
Bachelor of Arts - Marketing
Virginia Commonwealth University