Lauren Kruse
Katy
Summary
Dynamic Operations Manager with a proven track record at excelling in workflow optimization and team leadership. Expert in managing budgets and ensuring health and safety compliance, consistently delivering projects on time. Adept at enhancing customer service and fostering strong vendor relationships to drive operational success.
Overview
11
11
years of professional experience
Work History
Operations Manager
Goddard School
Katy, TX
03.2023 - Current
- Oversaw daily operations to ensure smooth functioning of educational programs.
- Monitored accounts receivable aging reports closely, ensuring timely collection efforts were made on overdue balances.
- Managed accounts receivable aging reports, prioritizing collections efforts for overdue balances.
- Monitored compliance with health and safety regulations, ensuring a secure environment for children.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Successfully managed customer accounts, ensuring accurate billing and timely payments were received.
Liability Claims Adjuster
Progressive
Houston, TX
06.2021 - 07.2022
- Conducted thorough investigations, gathering evidence and documenting findings for accurate claims processing.
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Managed a caseload of complex liability claims, maintaining organization and meeting deadlines consistently.
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
- Prevented fraudulent activity by conducting thorough investigations into suspicious claims and involving appropriate authorities when necessary.
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Bundle Coordinator
Priority Settlement Group of Texas
Austin, TX
04.2020 - 04.2021
- Managed high-volume workload while maintaining strict attention to detail in verifying Deeds, Deeds of Trust and tax documentation.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Improved record-keeping accuracy, meticulously organizing physical and digital files for easy retrieval.
Office Manager
Action RV
Conroe, TX
08.2015 - 01.2020
- Streamlined office operations by implementing efficient filing and document management systems.
- Managed vendor relationships to optimize procurement processes and reduce operational costs.
- Oversaw inventory control procedures, enhancing accuracy and minimizing discrepancies in stock levels.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Education
College of Southern Maryland
La Plata, MDSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- MS office
- Workflow optimization
- Health and safety compliance
- Business administration
Timeline
Operations Manager
Goddard School
03.2023 - Current
Liability Claims Adjuster
Progressive
06.2021 - 07.2022
Bundle Coordinator
Priority Settlement Group of Texas
04.2020 - 04.2021
Office Manager
Action RV
08.2015 - 01.2020
College of Southern Maryland