Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Lauren Kutz

Parma Heights,OH

Summary

Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Discount Drug Mart Pharmacy
03.2021 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Customer Service Representative

Shell Gas Station
03.2014 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

GED -

Cuyahoga Community College
Parma, OH

Skills

  • Accurate data management
  • Meticulous attention to detail
  • Analytical problem-solving
  • Service excellence
  • Understanding HIPAA regulations
  • Collaborative teamwork
  • Drug inventory control
  • Empathy and patience

Accomplishments

  • Processed and filled over 300 prescriptions per day.
  • Recognized for outstanding dedication to patient care.

Certification

  • CPhT - Certified Pharmacy Technician
  • Certified Data Entry Clerk

Languages

English
Native or Bilingual

Interests

  • I enjoy hobbies that combine physical activity with outdoor exploration
  • Growing herbs, vegetables, or fruits in my home garden
  • Taking road trips to new places
  • Caring for my animals
  • Swimming

Timeline

Certified Pharmacy Technician

Discount Drug Mart Pharmacy
03.2021 - Current

Customer Service Representative

Shell Gas Station
03.2014 - 03.2021

GED -

Cuyahoga Community College

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