Lauren LaBelle
Raleigh,NC
Summary
Enthusiastic and reliable recent collage graduate who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Hwy 55 Burgers Shakes & Fries
2017.06 - 2020.12
- Assist customers in order selection by promoting specific menu items and monthly specials while coordinating with the cook staff to ensure timely and accurate order output
- Informally recognized as the Shift Leader/Head Trainer with the responsibility of overseeing the floor and providing input on ideas regarding worker sectioning during shifts
- Trained new employees in both the server position (order taking and customer service) and the back of house position (shift chores)
- Organized, stocked, and cleaned food/storage inventory both up front and in the back of the restaurant.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Low tide Steakhouse and Sandbar
2021.05 - 2022.08
- Assist customers in order selection by promoting specific menu items and daily specials while coordinating with the cook staff to ensure timely and accurate order output
- Trained new employees in both the server position (order taking and customer service) and the back of house position (shift chores)
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Laboratory Assistant
NCSU Turf Diagnostics Lab
2021.01 - 2024.05
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Measured/weighed out chemical amounts for trials that were ran over a range of time lengths.
- Used measuring tapes and mathematical equations to measure and layout trial squares.
- Traveled with coworkers to different location to complete off-site trial work, including USDA nematode sampling.
Education
Bachelor of Science - Agricultural Science
North Carolina State University
Raleigh, NC05.2024
Minor - Horticultural Science
North Carolina State University
Raleigh, NC05.2024
Minor - Entomology
North Carolina State University
Raleigh, NC05.2024
Skills
- Exceptional customer service
- Guest Engagement
- Service prioritization
- Team Leadership
- Conflict and Complaint Resolution
- Staff Training
- Strong Work Ethic
- Lab Safety Protocols
- Laboratory techniques
- Sterilization techniques
References
Available Upon Request
Timeline
Server
Low tide Steakhouse and Sandbar
2021.05 - 2022.08
Laboratory Assistant
NCSU Turf Diagnostics Lab
2021.01 - 2024.05
Server
Hwy 55 Burgers Shakes & Fries
2017.06 - 2020.12
Bachelor of Science - Agricultural Science
North Carolina State University
Minor - Horticultural Science
North Carolina State University
Minor - Entomology
North Carolina State University
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