Lauren Landry
Mount Pleasant,South Carolina
Summary
Demonstrated success in account management, sales pipeline development and customer relations. Well-versed in liaising between accounts and product development to meet changing customer needs.
Highly-motivated employee with desire to take on new challenges. I have a strong work ethic, adaptability and exceptional interpersonal skills.
Overview
5
5
years of professional experience
Work History
Senior National Account Manager
Nolan Transportation Group, LLC
2023.06 - Current
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
Creative and Public Relations Associate
Chicago White Sox
2023.01 - 2023.06
- Enhanced brand reputation by executing strategic public relations campaigns.
- Boosted company visibility through the development and implementation of targeted media outreach.
Receptionist
Dade City Animal Clinic
2022.05 - 2022.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Waitress Trainer
Heat Pizza Bar
2021.05 - 2022.01
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
Summer Camp Counselor Volunteer
Good Counsel Camp
2019.06 - 2019.08
- Assisted camp directors in improving programming for increased camper satisfaction and retention.
- Led group sessions focused on team building, communication skills, and problem-solving.
Education
Bachelor of Arts - Public Relations & Advertising
The University of Alabama
Tuscaloosa, AL05.2023
Study Abroad - Luxury Brand Management
Istituto Lorenzo De' Medici
Florence, Italy07.2022
Skills
- Team Leadership
- Active Listening
- Revenue Growth
- Organizational Skills
- Conflict Resolution
- Time Management
- Strategic Planning
- CRM proficiency
- Customer Engagement
Timeline
Senior National Account Manager
Nolan Transportation Group, LLC
2023.06 - Current
Creative and Public Relations Associate
Chicago White Sox
2023.01 - 2023.06
Receptionist
Dade City Animal Clinic
2022.05 - 2022.08
Waitress Trainer
Heat Pizza Bar
2021.05 - 2022.01
Summer Camp Counselor Volunteer
Good Counsel Camp
2019.06 - 2019.08
Bachelor of Arts - Public Relations & Advertising
The University of Alabama
Study Abroad - Luxury Brand Management
Istituto Lorenzo De' Medici
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