LAUREN LEWIS
Newark,DE
Summary
I am experienced in all facets of inside and outside sales, customer service and training. My management experience makes me successful in relationships and team building. I am hard working and energetic with more than 8 years of leading a dynamic sales team in fast-paced markets and offer a 15 year background in sales and customer service. I excel at customer satisfaction and deliver positive experiences through high-quality customer care. I am known to be flexible and hardworking in deadline-driven environments and will always follow company policies and procedures. I have a significant background in fraud detection and prevention with a proven track record in identifying and mitigating fraudulent activities, contributing to enhanced security protocols. I demonstrate analytical thinking and effective problem-solving skills in high-stakes environments.
Overview
16
16
years of professional experience
Work History
Senior Fraud Analyst
Bank of America Corporate Contact Center
Newark, DE
12.2023 - 03.2026
- Reviewed fraud alerts to determine risk levels and detect potentially suspicious or unauthorized activity.
- Analyzed complex fraud patterns using advanced data analysis tools to mitigate risks.
- Increased customer satisfaction by resolving fraud inquiries promptly and providing clear communication throughout the process.
- Conducted comprehensive fraud risk assessments, identifying potential vulnerabilities and recommending appropriate mitigation measures.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Ensured compliance with regulatory requirements and internal risk management policies
Relationship Banker
Citizens Bank
Newark
07.2019 - 09.2023
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Counter Manager
Clinique Cosmetics, Boscov's
01.2013 - 07.2019
- Guide my team to achieve personal sales goals
- Lead a successful team of consultants
- Attend weekly conference calls and quarterly sales trainings
- Communicate with vendors and planners regarding back order availability, future inventory and special orders
- Successfully acquire an average of 30 new customers per month
- Effectively communicate with and support sales, administrative and executive teams on a daily basis
- Handle daily heavy flow of paperwork and emails
- Plan and execute events on a monthly basis to achieve the required 3% sales increase
- Contributed to annual store sales of 450,000 per year.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Waitress/ Server
Lone Star Steakhouse
06.2016 - 08.2016
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Provided friendly and attentive service.
Sales Consultant
Clinique Beauty, Boscov's
04.2012 - 01.2013
- Completed daily outbound calls for customer follow-up
- Recruited from daily store business to introduce new clients to the brand
- Selected the correct products based on customer needs and product specifications
- Recorded accurate and efficient records in the customer database
- Prioritized tasks and projects to meet tight deadlines
- Achieve personal sales goal.
Sales Associate/Cashier
Boscov's
09.2011 - 04.2012
- Greeted customers in a timely fashion while quickly determining their needs
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Assitant Manager
Deb Shops
01.2011 - 09.2011
- Promoted from Team Leader to Assistant Manager within 4 months
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Assigned employees to specific duties to best meet the needs of the store
- Hired, trained and evaluated sales associates
- Examined merchandise to verify that it was correctly priced and displayed
- Reported to the district manager regarding all store and staff issues
- Completed profit and loss performance reports
- Conducted a Year-End Physical Inventory.
Key Holder
Deb Shops
09.2010 - 01.2011
- Responsible for opening and closing the store
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Counted cash drawers and made bank deposits.
Retail Sales Associate
Deb Shops
06.2010 - 09.2010
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Education
Accredited Sales Consultant Certified Bartender State of Delaware Alcoholic Beverage and Server Training Certification -
High School Diploma - Bonner
Archbishop Prendergast Catholic High School
Upper Darby, PA2010
Skills
- Sales Expertise
- Banking Operations Knowledge
- Fraud Documentation/Identification
- Risk Assessment/Determination
- Telephone and Email Etiquette
- Attention to Detail
- Time Management
- Teller Procedures
- Cash Handling
- Excellent Communication
- Detail-Oriented
Timeline
Senior Fraud Analyst
Bank of America Corporate Contact Center
12.2023 - 03.2026
Relationship Banker
Citizens Bank
07.2019 - 09.2023
Waitress/ Server
Lone Star Steakhouse
06.2016 - 08.2016
Counter Manager
Clinique Cosmetics, Boscov's
01.2013 - 07.2019
Sales Consultant
Clinique Beauty, Boscov's
04.2012 - 01.2013
Sales Associate/Cashier
Boscov's
09.2011 - 04.2012
Assitant Manager
Deb Shops
01.2011 - 09.2011
Key Holder
Deb Shops
09.2010 - 01.2011
Retail Sales Associate
Deb Shops
06.2010 - 09.2010
Accredited Sales Consultant Certified Bartender State of Delaware Alcoholic Beverage and Server Training Certification -
High School Diploma - Bonner
Archbishop Prendergast Catholic High School