Hi, I’m
Lauren Lynch
Fairfax,VA
Summary
I'm looking to elevate my customer service passion and experience to the next level in a fun and structured environment with an emphasis on team work and the opportunity for professional growth.
Overview
16
years of professional experience
1
Certification
Work History
Sweetwater Tavern - Great American Restaurants
Hospitality Leader
07.2020 - Current
Job overview
- Led team in delivering exceptional guest experiences through effective training and mentoring.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Delivered exceptional customer service in high-volume dining environment.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Red Robin Gourmet Burgers & Brews
Shift Supervisor & Bartender
03.2015 - 06.2020
Job overview
- Server and bartender duties
- Trained new front of house team members as a Certified Learning Coach
- Completed early management training to become a Shift Supervisor
- Performed opening and closing management procedures solo
- Supervised daily operations to ensure optimal team performance and guest satisfaction
Red Robin Gourmet Burgers & Brews
Server & Bartender
03.2010 - 03.2015
Job overview
- Server and bartender duties
- Trained front of house team members as a Certified Designated Trainer
- Certified in all front of house positions
- Early training for Line Cook
Education
Bloomsburg University
Associate Degree
12-2008
Skills
- Genuine customer service
- Composure in high stress situations
- Attention to detail in high volume settings
- Excellent ability to multitask
- Initiative and Self-motivation
- Organizational skills
Certification
Certified Electronic Reporter - CER
Certified Deposition Reporter - CDR
Certified Electronic Transcriber - CET
Timeline
Hospitality Leader
Sweetwater Tavern - Great American Restaurants
07.2020 - Current
Shift Supervisor & Bartender
Red Robin Gourmet Burgers & Brews
03.2015 - 06.2020
Server & Bartender
Red Robin Gourmet Burgers & Brews
03.2010 - 03.2015
Bloomsburg University
Associate Degree