Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Lauren Lynch

Fairfax,VA

Summary

I'm looking to elevate my customer service passion and experience to the next level in a fun and structured environment with an emphasis on team work and the opportunity for professional growth.

Overview

16
years of professional experience
1
Certification

Work History

Sweetwater Tavern - Great American Restaurants

Hospitality Leader
07.2020 - Current

Job overview

  • Led team in delivering exceptional guest experiences through effective training and mentoring.
  • Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
  • Delivered exceptional customer service in high-volume dining environment.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Red Robin Gourmet Burgers & Brews

Shift Supervisor & Bartender
03.2015 - 06.2020

Job overview

  • Server and bartender duties
  • Trained new front of house team members as a Certified Learning Coach
  • Completed early management training to become a Shift Supervisor
  • Performed opening and closing management procedures solo
  • Supervised daily operations to ensure optimal team performance and guest satisfaction

Red Robin Gourmet Burgers & Brews

Server & Bartender
03.2010 - 03.2015

Job overview

  • Server and bartender duties
  • Trained front of house team members as a Certified Designated Trainer
  • Certified in all front of house positions
  • Early training for Line Cook

Education

Bloomsburg University

Associate Degree
12-2008

Skills

  • Genuine customer service
  • Composure in high stress situations
  • Attention to detail in high volume settings
  • Excellent ability to multitask
  • Initiative and Self-motivation
  • Organizational skills

Certification

Certified Electronic Reporter - CER

Certified Deposition Reporter - CDR

Certified Electronic Transcriber - CET

Timeline

Hospitality Leader

Sweetwater Tavern - Great American Restaurants
07.2020 - Current

Shift Supervisor & Bartender

Red Robin Gourmet Burgers & Brews
03.2015 - 06.2020

Server & Bartender

Red Robin Gourmet Burgers & Brews
03.2010 - 03.2015

Bloomsburg University

Associate Degree
Lauren Lynch