Madeleine Weaver
Winter Haven,FL
Summary
Friendly and outgoing with excellent interpersonal communication skills. Solid experience processing payments both in food and retail, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Barista
Starbucks
Purcellville, VA
08.2017 - 10.2020
- Maintained cleanliness and store professionalism by frequently cleaning and sanitizing work areas.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Engendered customer loyalty by learning personal preferences and allergy information, and resolving customer complaints.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Formed positive relationships with customers and staff.
- Prioritized customer needs while managing interruptions.
- Maintained regular and consistent attendance and punctuality.
Hostess
Coney Island Diner
Purcellville, VA
06.2016 - 09.2016
- Cultivated positive guest relations by managing information, guest flow, and orchestrating efficient turnover to minimize wait times.
- Assisted and supported FOH and BOH staff by coordinating smooth execution to maximize guest satisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Routinely supported other areas of restaurant as requested, including answering telephones, taking reservations, and restocking server areas.
Sales Associate
PacSun
Leesburg, VA
06.2015 - 09.2015
- Maintained merchandise organization systems to maintain store visual appeal and drive continuous sales.
- Implemented up-selling strategies by recommending specific products and promotions, aligning with individual needs, requirements and specifications, and promoting customer rewards programs.
- Maintained customer satisfaction by efficiently and professionally processing product returns and assisting in finding alternative merchandise to meet needs.
Education
No Degree - Liberal Arts And General Studies
Northern Virginia Community College
Sterling, VA 09.2017 - 08.2018
High School Diploma -
Loudoun Valley High School
Purcellville, VA 09.2013 - 06.2017
Skills
Genuine customer service
Effective communication
Collaboration and teamwork
Adaptability
Creative problem solving
Multitasking
Organization
Timeline
No Degree - Liberal Arts And General Studies
Northern Virginia Community College
09.2017 - 08.2018
Barista
Starbucks
08.2017 - 10.2020
Hostess
Coney Island Diner
06.2016 - 09.2016
Sales Associate
PacSun
06.2015 - 09.2015
High School Diploma -
Loudoun Valley High School
09.2013 - 06.2017