Lauren Mapes
Largo,FL
Summary
Dynamic bar manager with proven expertise in customer service and team leadership at numerous locations. Successfully increased bar revenue through innovative promotions and maintained high standards of inventory management. Adept at conflict resolution and staff training, fostering a welcoming atmosphere that cultivates customer loyalty and satisfaction.
Overview
14
14
years of professional experience
Work History
Bar Manager
Schooners
2025.03 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Lead Bartender
The Niagara Tap
2020.05 - 2025.03
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
Day Shift Lead Bartender
The Corner Bar
2014.11 - 2020.05
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Seafood and Freezer Manager
Restaurant Depot
2011.01 - 2014.11
- Streamlined product stocking processes, ensuring timely availability of products for customers and minimizing out-of-stock situations.
- Coordinated cross-functional efforts during annual inventory counts, achieving accurate results in minimal timeframes without disrupting daily operations significantly.
- Ensured compliance with all health codes regarding freezer temperature settings and overall sanitation practices within the department.
- Collaborated with store managers to develop promotional strategies that drove customer traffic and boosted sales.
- Optimized space utilization within the freezer area to maximize storage capacity without compromising product accessibility or visual appeal.
- Reduced waste and increased profitability with strategic purchasing decisions based on sales data analysis and customer demand trends.
- Developed strong relationships with suppliers, fostering trust and collaboration that resulted in more reliable delivery timeframes and improved overall product quality.
- Maintained a safe work environment for employees by enforcing proper safety protocols and providing necessary training.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor - Business Accountancy
SPC
Largo, FL04.2022
Associate Of Applied Business - Business Administration And Management
SPC
Largo, FL04.2019
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Responsible alcohol service
- Bar management
- Inventory management
- Health codes compliance
- Conflict resolution
- Customer relationship building
- Supervisory experience
- Mixology expertise
- Service-oriented mindset
- Foodservice management
- Vendor relationship management
- Time management
- Clear communication
- Team collaboration
- Beverage making
- POS system proficiency
- Upselling techniques
- Bar staff supervision
- Wine and liquor expertise
- ServSafe compliance
- Cocktail development
- Hospitality and accommodation
- FOH operations oversight
- Money handling
- Reliable and responsible
- Liquor law compliance
Timeline
Bar Manager
Schooners
2025.03 - Current
Lead Bartender
The Niagara Tap
2020.05 - 2025.03
Day Shift Lead Bartender
The Corner Bar
2014.11 - 2020.05
Seafood and Freezer Manager
Restaurant Depot
2011.01 - 2014.11
Bachelor - Business Accountancy
SPC
Associate Of Applied Business - Business Administration And Management
SPC