Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Martens

Pinellas Park

Summary

Positive, upbeat customer service representative bringing more than 5 years of customer service experience in fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Five Bucks Drinkery
03.2023 - Current

Efficiently handle customers orders.

Provided excellent service to customers

Ensured outstanding customer experience.

Customer Service Representative

Wawa
01.2022 - 01.2023

Worked in every department in the store.

Processed payments and provided excellent service to customers.

Handled customers food and drink orders in the Deli & Beverage stations.

Server

Pete & Shorty's
01.2021 - 12.2022

Ensured exceptional dining experiences through attentive service and timely delivery of orders.

Customer Service Representative

Bankers Financial Corporation
10.2017 - 09.2020
  • Managed a group of 25+ employees in the customer service department.
  • Answered 50+ inbound calls per day.
  • Made outbound calls assisting customers by filing repair and service claims.

Education

High School Diploma -

Dixie Hollins High School
Pinellas Park, FL
01.2015

Skills

  • Management/Leadership
  • Bilingual
  • High-energy attitude
  • Time management skills
  • Troubleshooting skills

Certification

Bartending/Mixology

Timeline

Server

Five Bucks Drinkery
03.2023 - Current

Customer Service Representative

Wawa
01.2022 - 01.2023

Server

Pete & Shorty's
01.2021 - 12.2022

Customer Service Representative

Bankers Financial Corporation
10.2017 - 09.2020

High School Diploma -

Dixie Hollins High School
Lauren Martens