Lauren Medrano
San Antonio,Texas
Summary
Experienced and personable Senior Member Service Representative with over 4 years of expertise in effectively resolving account and service concerns for customers. Skilled at uncovering and solving challenges, promoting company products, and ensuring customer satisfaction. Committed to surpassing expectations and driving team success, dedicated to delivering exceptional service that enhances customer loyalty and contributes to the overall success of the organization.
Overview
4
4
years of professional experience
Work History
Senior Member Service Specialist
RBFCU
07.2023 - Current
- Examined tellers' reports of daily transactions for accuracy.
- Observe, coach and mentor team members to ensure the completion of sales and service objectives.
- Manages all functions within the branch through effective communication and implementation of new/revised policies, procedures, and products/services.
Member Service Specialist
RBFCU
08.2021 - 05.2022
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Identified sales opportunities and referred customers to branch partners in financial services.
Member Service Representative
RBFCU
08.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Personal Banker
First Convenience Bank
01.2021 - 07.2021
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Education
High School Diploma -
Dillard McCollum High School
San Antonio, TX06.2016
Skills
- Advanced problem solving
- Customer Service
- Account Management
- Exceptional communication
- Product Sales
- Product Recommendations
Timeline
Senior Member Service Specialist
RBFCU
07.2023 - Current
Member Service Specialist
RBFCU
08.2021 - 05.2022
Member Service Representative
RBFCU
08.2021 - 05.2022
Personal Banker
First Convenience Bank
01.2021 - 07.2021
High School Diploma -
Dillard McCollum High School
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