Natalie Gibbs
Bowling Green,KY
Summary
Senior Member Service Specialist with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers and coworkers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Senior Member Service Specialist
Service One Credit Union
Bowling Green, KY
06.2020 - Current
- Performed cash handling duties including counting currency, coins and checks.
- Developed strong relationships with customers to ensure repeat business.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Assisted customers with basic technical issues related to digital banking platforms.
- Educated customers about different types of banking services available at the branch.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
Key Holder
Once Upon A Child
Bowling Green, KY
05.2016 - 06.2020
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Assisted customers with product selection and resolving complaints.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Verified accuracy of registers at beginning and end of shift.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Education
BFA - Graphic Design
Western Kentucky University
Bowling Green, KY05-2024
Associates in Arts
Southcentral Kentucky Community And Technical College
Bowling Green, KY05-2020
Skills
- Time Management
- Positive Attitude
- Good Communicator
- Self Motivated
- Adaptive and Flexible
- Responsible
- Team Player
- Problem Solving
References
References available upon request.
Timeline
Senior Member Service Specialist
Service One Credit Union
06.2020 - Current
Key Holder
Once Upon A Child
05.2016 - 06.2020
BFA - Graphic Design
Western Kentucky University
Associates in Arts
Southcentral Kentucky Community And Technical College
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