Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Lauren Mendenhall

Jeffersonville,Ohio

Summary

Over 20 years office experience Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

26
26
years of professional experience

Work History

CSR

Buckeye Propane
Jamestown, Ohio
06.2013 - Current
  • I assist customers over the phone or in person with ordering propane and or making payments on their account
  • I also post deliveries, payments and service orders to the customer’s account
  • I balance our cash drawer each day and I also schedule service calls and track our inventory

Grain Tester

Pitstick Brothers Grain
Bowersville, Ohio
09.2011 - 06.2013
  • I was required to weigh in and out grain trucks and probe and test grain samples from deliveries

CSR

Ohio Gas
Jamestown, Ohio
09.2001 - 09.2011
  • I helped customers over the phone or in person with ordering propane and making payments on their account
  • I also posted all the daily deliveries, payments, service orders to the customer’s account
  • I was in charge of maintaining our cash drawer and tracking inventory

cashier/office

Southwest Landmark
03.1999 - 09.2001
  • In the store I assisted customers with their purchases, ran the cash register, stocked shelves and helped load customers purchases in their vehicle
  • In the office I balanced the cash drawers, took fuel orders and accounts receivables

Education

Associates degree - Agriculture Business

Clark State Community College

Skills

  • Scheduling
  • Account updating
  • Positive and professional
  • Customer focus
  • Verbal and written communication
  • Customer relations
  • Active listening
  • Paperwork processing
  • Money handling
  • Spreadsheets
  • Multitasking and organization
  • Administrative support
  • Office equipment proficiency
  • Payment processing
  • Record preparation
  • Professional telephone demeanor
  • Customer service
  • Order processing
  • Clerical support

Affiliations

  • Greene County 4H Advisor Ross Champs 4H Club
  • Greene County Swine Committee Member
  • Greene County Beef Committee Member

References

References available upon request.

Timeline

CSR

Buckeye Propane
06.2013 - Current

Grain Tester

Pitstick Brothers Grain
09.2011 - 06.2013

CSR

Ohio Gas
09.2001 - 09.2011

cashier/office

Southwest Landmark
03.1999 - 09.2001

Associates degree - Agriculture Business

Clark State Community College

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Lauren Mendenhall