LAUREN MICHAELS
Arlington
Summary
Motivated and organized Mental Health Administrator with 10+ years of experience in patient care and administrative assistance. Proficient in medical terminology and HIPAA regulations. Knowledgeable in medical coding and managing patient flow. Adept at maintaining a productive and efficient work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Unit Clerk
John Peter Smith Hospital
Fort Worth, TX
02.2024 - Current
- Managed patient admissions and discharges, ensuring accurate documentation and compliance with hospital policies.
- Coordinated communication between medical staff and patients to enhance service delivery and patient satisfaction.
- Maintained electronic health records, ensuring data integrity and confidentiality in compliance with HIPAA regulations.
- Assisted in training new clerical staff, fostering a collaborative environment and improving team performance.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Mental Health Lead Administrator
Rabjohn Behavioral Institute
Mansfield, TX
04.2014 - 02.2024
- Upheld highest standards of customer service
- Maintained medical records
- Developed and maintained positive relationships with patients and their families
- Coordinated referrals for patients between multiple physicians
- Developed effective relationships with clients to ensure their safety and well-being
- Educated clients and families on mental health issues and available resources
- Assisted in crisis intervention and provided emotional support to clients
- Proficient in HIPAA compliance
- Implemented in transitioning from paper to electronic intake documentation
- Managed prescription requests and refills per physician instruction
- Managed high-volume schedule for 6+ providers
- De-escalated hostile, unstable, confrontational patients on a regular basis effectively and professionally
- Proficient and knowledgeable with electronic medical records
- Provided support and help for patients requiring documentation for FMLA, disability, life insurance, jury summons dismissals
- Coordinated with hospitals for patient's intake and discharge
- Managed inventory and purchasing for office
- Coordinated with other mental health professionals to ensure continuity of care
- Assessed patient vital signs and documented appropriately
- Answered phones and responded to messages in a timely manner
- Completed pre-authorization forms with rationale for patient medication therapies
- Facilitated and managed billing and collections for patient accounts
- Managed the front office reception area by cleaning and organizing desk and visitor lobby spaces
Lead Pre-K Teacher
Primrose Schools
Mansfield, TX
10.2009 - 04.2014
- Established positive relationships with students and their families to promote a successful learning environment
- Developed and implemented strategies to support the development of creative expression
- Assisted in the preparation of materials and activities for parent involvement nights
- Conducted assessments to identify areas of improvement and develop individualized learning plans
- Utilized technology to enhance instruction and provide real-world applications for learning
- Developed and implemented strategies to support the development of math skills
- Developed and implemented behavior management strategies to ensure a safe and orderly learning environment
- Developed and implemented strategies to support the development of social and communication skills
- Developed and implemented curriculum that was aligned to state standards
- Developed and implemented strategies to support the development of literacy skills
- Monitored students' progress and provided feedback to parents and guardians
- Developed and implemented strategies to support the development of problem-solving skills
- Participated in professional development activities to stay current with best practices and trends in early childhood education
- Developed and implemented strategies to support the development of fine and gross motor skills
Education
High School Diploma - undefined
James Bowie High School
Arlington, TX05.2002
Skills
- Record Maintenance
- Customer Service
- Risk Management
- Microsoft Office
- Leadership Skills
- Emotional Support
- Medical Terminology
- EMR Proficient
- Affective Communicator
- Mental Healthcare
- Patient Intake
Certification
CPR and BLS certified
Timeline
Unit Clerk
John Peter Smith Hospital
02.2024 - Current
Mental Health Lead Administrator
Rabjohn Behavioral Institute
04.2014 - 02.2024
Lead Pre-K Teacher
Primrose Schools
10.2009 - 04.2014
High School Diploma - undefined
James Bowie High School