Lauren Miller
Palm Harbor
Summary
Professional with experience in operations management, ready to drive organizational success. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in strategic planning, process optimization, and resource allocation. Known for effective leadership, problem-solving, and communication abilities.
Overview
15
15
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental
05.2022 - Current
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Increased patient satisfaction by improving appointment scheduling and wait times.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Collaborated with clinicians to develop targeted marketing strategies that attracted new patients while retaining existing ones.
Store Manager
Ann Taylor Loft
04.2017 - Current
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Dental Assistant
Heartland Dental
06.2012 - 09.2014
- Operated x-ray equipment.
- Helped Dentists complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Dental Assistant
Cooper Family Dentistry
01.2010 - 01.2011
Education
Associate of Arts - Dental Assisting
Daytona State College
Daytona Beach, FL05.2011
High School Diploma -
Spruce Creek High School
Port Orange, FL05.2004
Skills
- Relationship building and management
- Order management
- Team leadership and coaching
- Maximizing Profitability
- Training and Development
- Merchandising
- Customer Relations
Timeline
Practice Manager of Operations
Heartland Dental
05.2022 - Current
Store Manager
Ann Taylor Loft
04.2017 - Current
Dental Assistant
Heartland Dental
06.2012 - 09.2014
Dental Assistant
Cooper Family Dentistry
01.2010 - 01.2011
Associate of Arts - Dental Assisting
Daytona State College
High School Diploma -
Spruce Creek High School
Similar Profiles
Giana McbrideGiana Mcbride
Practice Manager of Operations at Heartland Dental- West Lakes Dental CarePractice Manager of Operations at Heartland Dental- West Lakes Dental Care
Tonya FairclothTonya Faircloth
Practice Manager of Operations at Heartland Dental/Prince Creek Dental CarePractice Manager of Operations at Heartland Dental/Prince Creek Dental Care
Samantha TruhanSamantha Truhan
EFDA at Heartland DentalEFDA at Heartland Dental