LAUREN M. LAROCHE

• Virtually call on hospitals, clinics and ASC’s, using remote and virtual selling skills, techniques + tactics + strategies, to increase revenue in assigned territory.
• Continuously develop a sound understanding of the Olympus Medical Systems Group product portfolio with persistent professional development opportunities and product training.
• Attend and participate in sales meetings, training programs, conventions and trade shows.
• Managed customer accounts and inside sales activities, maintaining accurate CRM records and order status updates.
• Coordinated quote preparation, pricing requests, and contract documentation to support timely sales cycles.
• Maintained pipeline visibility, tracking opportunities and next steps to support forecasting accuracy.
• Reviewed purchase orders, ensuring compliance with pricing, terms, and internal processing standards.
• Built strong customer relationships through responsive and proactive communication and dependable account support.
• Delivered informative product demonstrations to prospective clients, showcasing the value of our offerings in meeting their specific needs.
• Conducted thorough market research to identify emerging industry trends, adjusting sales strategies accordingly.
• Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
• Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
• Developed strong relationships with key clients, resulting in increased account retention and growth.
• Expanded client base through targeted prospecting and effective lead generation efforts.
• Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
• Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
• Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
• Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
• Developed and implemented sales strategies to increase revenue.
• Maintained a high level of product knowledge, enabling confident and informed sales presentations to potential clients.
• Increased overall revenue by identifying upselling opportunities and presenting relevant product offerings to existing clients.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Worked closely with other departments to promote products and marketing campaigns.
• Resolved customer inquiries, product availability concerns, and order discrepancies with consistent follow-through.
• Partnered with field sales and operations teams to align account needs with fulfillment requirements.

• Managed key client relationships to support sales growth and retention across assigned accounts.
• Coordinated contract renewals, pricing updates, and order resolution with internal stakeholders.
• Partnered with sales, service, and operations teams to resolve complex customer issues.
• Developed account plans aligned with revenue goals and long-term client needs.
• Monitored pipeline activity and forecasted opportunities to improve territory visibility.
• Led quarterly business reviews to strengthen partnerships and uncover expansion opportunities.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Streamlined internal processes for better efficiency in account management tasks.
• Improved overall team productivity by implementing best practices in organization and time management.
• Implemented CRM system to track client interactions and feedback, leading to more personalized service.
• Built executive-level relationships to support renewals, expansion, and strategic account planning.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
• Achieved recognition for outstanding client service, contributing to team's reputation for excellence.

• Executed sales strategies as a direct-to-consumer healthcare consultant/broker.
• Sold medicare advantage, part D, and supplement plans to medicare beneficiaries while ensuring strict compliance with CMS.
• Appointed by United HealthCare, Anthem Blue Cross and Blue Shield, Blue Cross of North Carolina, Amerigroup, CIGNA, AETNA, Centene Corporation, WellCare, Kaiser, Humana, Zing, Highmark and Oscar, to sell their medicare products.
• Licensed in 44 states, to virtually market and sell medicare advantage plans to qualified medicare beneficiaries.
• Exceeded daily, weekly and monthly sales goals in a competitive sales environment.
• Helped medicare beneficiaries navigate through the complex world of Medicare and Medicaid – while providing outstanding customer service.
• Verified a large variety of prescriptions against each insurance plans formulary, while making patients aware of costs, tiers, prior authorizations, quantity limits formulary exceptions, state pharmaceutical assistance programs, manufactures rebates and low-income subsidies.
• Helped Medicare beneficiaries identify primary care physicians and providers, as well as specialists, in certain geographic areas based on insurance coverage.
• Managed inbound calls and guided prospects through insurance solution options using consultative selling.
• Qualified leads by assessing needs, eligibility, and coverage preferences before recommending products.
• Applied product knowledge to explain plan features, benefits, and enrollment requirements clearly.
• Documented customer interactions and sales activity accurately in CRM systems.
• Built rapport quickly with prospects to maintain engagement and advance purchasing decisions.
• Coordinated handoffs and follow-up tasks to support smooth enrollment and closing process.
• Developed strong relationships with clients through excellent customer service.
• Achieved top performer status within the company due to consistent high sales numbers.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Stayed current on company offerings and industry trends.

• Sold and marketed natural gas and electricity supply, to commercial and industrial properties in New England - B2B.
• Identified client decision makers within the company's organization.
• Set up meetings between client decision makers and company management/practice leaders to obtain new business.
• Demonstrated the ability to overcome objections while meeting daily, weekly and monthly sales goals.
• Built sound, lasting, working relationships with key partners and clientele.
• Developed new retail energy partnerships through targeted prospecting and relationship management.
• Negotiated customer contracts, aligning pricing structures with margin goals and market conditions.
• Expanded channel distribution by coordinating with brokers, suppliers, and internal stakeholders.
• Led account reviews to identify retention risks and strengthen long-term customer relationships.
• Evaluated market trends, competitive offers, and regulatory changes to guide growth strategy.
• Streamlined CRM usage to track leads, document outreach, and maintain clean opportunity records.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Generated new business with marketing initiatives and strategic plans.
• Represented company and promoted products at conferences and industry events.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.

• Sold new gym memberships and add-on service, while demonstrating the ability to upsell.
• Contacted leads through phone and e-mail to schedule membership enrollment appointments.
• Advised members on how to properly use fitness equipment and how to maintain a healthy lifestyle.
• Promoted fitness memberships through consultative sales conversations and tailored service recommendations.
• Guided prospective members through facility tours, pricing options, and enrollment process.
• Maintained accurate membership records, payments, and customer account updates.
• Resolved member concerns promptly, preserving satisfaction and renewal opportunities.
• Collaborated with front desk staff to streamline daily sales and service operations.
• Trained new staff on sales scripts, membership systems, and customer service standards.
• Built long-term member relationships through consistent follow-up and personalized assistance.
• Increased sales revenue by developing and maintaining strong client relationships.

• ABA Therapist – Applied Behavior Analysis
• Implemented individualized ABA programs to support client skill acquisition and behavior reduction.
• Collected accurate session data to track progress and inform treatment adjustments.
• Collaborated with BCBAs and caregivers to reinforce consistency across settings.
• Documented behaviors, interventions, and client responses in compliance with treatment plans.
• Coached families on behavior strategies to strengthen carryover and home routines.
• Monitored client safety and redirected challenging behaviors using approved intervention techniques.
• Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
• Reduced challenging behaviors by implementing evidence-based interventions and monitoring their effectiveness.
• Employed various behavioral management techniques as well as speech and language therapies to help client develop social and life skills.
• Maintained and analyzed detailed data based on the clients’ behaviors.

• Acted as the gatekeeper and/or the “Face of the Practice” for a private urology group in Worcester, Ma.
• Greeted patients, medical device representative and pharmaceutical representatives, while filtering messages and appointments from representatives.
• Scheduled and confirmed complex appointments and life changing procedures and surgeries for the four Surgeons in the practice.
• Answered multiple telephone lines from patients, while relaying urgent messages regarding infections, bleeding and complications directly to the Physicians – NP’s – PA’s and medical staff.
• Worked closely with electronic medical records and medical insurance billing procedures.
• Guided Patients to procedure rooms for scheduled appointments.

• Designed individualized training programs aligned with client goals, fitness levels, and injury considerations.
• Conducted comprehensive fitness assessments to establish baselines and guide exercise prescription.
• Instructed proper exercise technique to improve performance and reduce injury risk.
• Monitored client progress and adjusted programming to maintain steady advancement.
• Educated clients on nutrition, recovery, and healthy lifestyle habits supporting results.
• Motivated clients through challenging workouts, accountability, and consistent coaching.
• Assisted clients with personal fitness goals through realistic objectives.
• Increased client retention through consistent communication, motivation, and support.
• Utilized social media platforms to promote personal training services, expanding client base.

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