Lauren Moore
Tahlequah,OK
Summary
Current accomplishments of this present date are a high school diploma, a State of Oklahoma Pharmacy Technician license, Associates in Arts and Biology from Connors State College. Currently enrolled at Community Care College in Tulsa, Oklahoma for the Surgical Technician program, graduation date is set for August 2024.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Hillcrest Hospital
06.2023 - Current
- Fill medication surgical kits, medication carts, or medication requisitions and specialty items/bins accurately
- Identify and fill replacement medications on emergency crash carts, or carts and floor stock accurately
- Load medications from restock lists into the automated distribution system correctly
- Deliver medications and supplies to patient care and ancillary areas accurately
- Work with Pyxis and Epic software/systems
- Procure and distribute medication orders per physician or pharmacist request or prearranged work assignment according to established policies
- Communicate effectively and demonstrate the ability to assess and interpret data about the patient's status.
Dispatcher/Customer Service
WW Hastings Hospital
02.2022 - 06.2023
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
Patient Access Representative
W.W. Hastings Hospital
05.2021 - 02.2022
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Contributed to positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within healthcare environment, demonstrating flexibility and strong commitment to quality patient care.
Pharmacy Technician
W.W. Hastings Hospital
05.2016 - 05.2021
- Worked with Omnicell and Connexus Software.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Coordinated verification and filling of more than 1000 daily prescriptions in high-volume hospital pharmacy environment.
Pharmacy Technician
Walgreens
08.2015 - 05.2016
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Pharmacy Technician
Walmart
05.2011 - 08.2015
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system customer service issues.
Education
Certified Surgical Technician -
Community Care College
Tulsa, OK08.2024
Biology and General Studies -
Connors State College
Muskogee, OK05.2023
High School -
Tahlequah High School
Tahlequah, OK05.2011
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Connexus and Epic software
- Leadership
- English
- Omnicell and Pyxis Knowledge
- Pharmacy technician experience
- Clinical and Retail Pharmacy experience
- Microsoft Outlook
- Compounding medications
- Inventory control
- Multi-tasking
Summary
High School Diploma, State of Oklahoma Pharmacy Technician License, Biology and General Studies Associates Degrees from Connors State College in Muskogee, Community Care College, Surgical Technician, Summer 2024
Timeline
Pharmacy Technician
Hillcrest Hospital
06.2023 - Current
Dispatcher/Customer Service
WW Hastings Hospital
02.2022 - 06.2023
Patient Access Representative
W.W. Hastings Hospital
05.2021 - 02.2022
Pharmacy Technician
W.W. Hastings Hospital
05.2016 - 05.2021
Pharmacy Technician
Walgreens
08.2015 - 05.2016
Pharmacy Technician
Walmart
05.2011 - 08.2015
Certified Surgical Technician -
Community Care College
Biology and General Studies -
Connors State College
High School -
Tahlequah High School
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