Lauren Moore
Birmingham,AL
Summary
Maitre D' with expertise in enhancing guest satisfaction and optimizing service flow. Demonstrated success in coordinating reservations and designing floor plans, resulting in improved dining experiences. Recognized for maintaining high service standards during peak periods and streamlining seating protocols. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Maitre D'
Little Betty Steak Bar
Mountain Brook, AL
09.2024 - Current
- Greeted and seated guests, creating a welcoming environment
- Coordinated reservations through OpenTable to improve table turnover.
- Tailored seating arrangements based on guest preferences to enhance satisfaction
- Developed floor plans and pacing strategies to optimize service flow
- Collaborated with management to refine dining experiences
- Trained new hosts in seating protocols and essential tasks.
- Deployed staff efficiently according to operational requirements
- Answered telephone inquiries, delivered dining information, coordinated reservations, and handled special requests.
Server
Waffle House
05.2022 - 09.2024
- Efficiently managed high-volume service, ensuring timely delivery of food and beverages.
- Accurately processed customer payments through cash register operations.
- Collaborated with kitchen staff for prompt meal preparation and delivery.
- Guided customers in menu selections by offering personalized recommendations.
- Trained new servers on procedural and service standards for enhanced performance.
- Communicated customer orders clearly to kitchen staff to minimize errors.
Education
High School Diploma -
St. Clair Virtual Prep Academy
Moody, AL05-2024
Skills
- Reservation coordination
- Floor plan design
- Customer service and support
- Team collaboration
- Attention to detail
- Problem solving
- High-volume dining management
- Hospitality excellence
- Professional demeanor
- Cleanliness and organization maintenance
References
References available upon request.
Timeline
Maitre D'
Little Betty Steak Bar
09.2024 - Current
Server
Waffle House
05.2022 - 09.2024
High School Diploma -
St. Clair Virtual Prep Academy
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