Lauren Moore
NRTC - National Rural Telecommunications Cooperative
Woonsocket,RI
11
years of professional experience
Client service professional with expertise in managing interactions and enhancing operational efficiency through strategic communication and problem-solving. Focused on driving client satisfaction and loyalty while adapting to evolving needs. Proven collaborator committed to fostering positive relationships and delivering exceptional service in fast-paced environments.
Work History
Client Service Coordinator
2 Years 7 Months- Developed and prepared customer proposals, quotes, and pricing packages tailored to client requirements and business needs.
- Managed customer contract renewals, coordinating timelines, documentation, pricing, and approvals to support customer retention and recurring revenue.
- Supported account management and sales teams throughout the customer lifecycle, ensuring accurate account information and timely customer follow-up.
- Coordinated customer business reviews, compiling account data, performance metrics, and key insights to inform client strategy.
- Collaborated cross-functionally with internal departments to streamline processes, resolve customer issues, and ensure successful execution of customer commitments.
- Supported planning and execution of trade shows to enhance customer relationships, showcase company offerings, and create business opportunities.
- Utilized Oracle NetSuite to manage customer account information, track renewal activity, maintain accurate records, and support sales and account management workflows.
- Assisted with pricing analysis and proposal development to support competitive positioning and new business opportunities.
- Maintained strong customer relationships through proactive communication and organized account support, fostering client loyalty.
CLIENT RELATIONSHIP MANAGER
3 Years 9 Months- Prepared portfolio review showcasing in-depth knowledge of effective strategies tailored for each client
- Regularly engaged with clients and internal partners across Optum and UnitedHealthCare
- Engaged with clients and internal partners across Optum and UnitedHealthCare to strengthen collaboration and communication
- Participated actively in internal and partner calls to discuss project updates and strategies.
- Supported client team in preparation and execution of Quarterly business review with clients
- Consistently shared best practices and client learnings with client team to drive continually enhancing delivery of excellent relationship management
- Shared best practices and client insights with client team to enhance relationship management delivery
- Resolved customer queries efficiently, responding promptly and professionally to inquiries.
- Evaluated customer feedback and implemented changes to improve services and products.
- Updated company databases regularly to ensure accuracy of information about clients.
- Supported open enrollment activity, including benefit meeting needs.
- Assisted in the development of marketing materials tailored towards specific customer segments.
- Reinforced contractual adherence by verifying compliance with established client terms.
- Organized promotional events such as webinars, seminars, and workshops for current customers.
CLIENT ADVOCATE
1 Year 10 Months- Review and work all open cases for clients
- Responded to shared inbox inquiries within expected time frames, providing regular updates to the client through resolution
- Served as liaison between customers and internal departments such as sales, marketing, operations.
- Reviewed export expectations in relation to error reports and communicated with the vendor if results are outside of expectations
- Maintained accurate records of customer interactions and transactions in the company database.
- Managed client deliverables, track progress and complete assigned work through company planning tools
- Evaluated documentation for accuracy recommended updates when opportunities are available to improve processes or eliminate existing manual items
- Prioritized tasks and managed multiple projects using strong organizational skills to meet client needs
- Analyzed customer feedback to identify areas of improvement and devise solutions.
- Analyzed customer feedback to identify improvement areas and developed actionable solutions
- Supported defined Annual Enrollment process and audit requirements.
MARKETING SPECIALIST
1 Year 11 Months- Maintained marketing email calendar to ensure appropriate communications
- Established relationships with client sales and operation teams to enhance collaboration
- Managed marketing email calendar to optimize communication flow
- Created and scheduled targeted email campaigns for clients
- Assigned qualified leads to Sales Territory Directors based on their expertise. to appropriate Sales Territory Directors.
Education
BACHELOR OF SCIENCE - MARKETING
Skills
Client assessment
Customer Advocacy
Customer retention
Retention strategies
Client experience improvement
Data Management
Problem solver
Task prioritization
Detail orientation
Effective communication
Interpersonal Skills
Relationship management
Timeline
Client Service Coordinator
NRTC - National Rural Telecommunications Cooperative
04.2024 - 11.2026Read More
CLIENT RELATIONSHIP MANAGER
Optum
08.2019 - 05.2023Read More
CLIENT ADVOCATE
BUSINESSOLVER
09.2017 - 07.2019Read More
MARKETING SPECIALIST
CONNECTYOURCARE
09.2015 - 08.2017Read More
UNIVERSITY OF RHODE ISLAND
BACHELOR OF SCIENCE from MARKETING
Read More