Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Gabriela Pimentel Schuster

Hialeah,FL

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Overview

5
5
years of professional experience

Work History

Client Service Coordinator

Banfield Animal Hospital
01.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Managed the scheduling, reminder and follow up calls.
  • Managed over 60 calls per day while multitasking.
  • Completed over 9 sheets of client connections weekly (1st calls and2nd calls) to remind clients of their needs.

Assistant Clinic Manager

Clinica Schuster
06.2020 - 06.2021
  • Hired, trained and supervised employees to maintain team of high performers.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Managed the scheduling, aside with always confirming the appointments a day before.

Assistant Athletic Director

Parkland College
08.2018 - 06.2019
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Coordinated with other entertainment venues to create joint promotional events.

Education

Associate of Arts -

Parkland College
Champaign, IL
05.2019

Skills

  • Patient Care Assessment
  • Client Relations
  • Operational Efficiency
  • Payment Processing
  • Schedule Management
  • Customer Support

Accomplishments

    One of my biggest accomplishments was when I moved from Brazil at the age of 18. It was a very difficult time in adapting and experimenting a new culture but it lead me to where I am today. I attended Parkland College and eventually transferred to Union College, following by University of Maine at Fort Kent due to opportunities in scholarships.

    This opportunity of living alone and in a different country has taught me life values and how to overcome challenges in different ways.

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Client Service Coordinator

Banfield Animal Hospital
01.2023 - Current

Assistant Clinic Manager

Clinica Schuster
06.2020 - 06.2021

Assistant Athletic Director

Parkland College
08.2018 - 06.2019

Associate of Arts -

Parkland College

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Gabriela Pimentel Schuster