Sydnee Juleus
Medical Assistant, Hospital Client Coordinator, Receptionist, Admin
Savannah,GA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Banfield Pet Hospital
03.2023 - Current
- Increased company revenue by upgrading at least 1/3 of membership opportunities.
- Managed over 40 client accounts daily, prioritizing tasks effectively to meet deadlines without compromising quality.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Provided feedback on product/service features from customer perspective, helping inform decisions regarding future enhancements or updates
Medical Assistant
Southern Flare Urgent Care
06.2020 - 08.2021
- Managed over 20 patient virtual and in-person appointments per day.
- Optimized telemedicine database to support15-25 patients daily.
- Increased patient volume through organized fundraising events
- Provided basic triage with routine checks and diagnostic testing in clinical setting such as obtaining vitals, vision test, urinary analysis, std screening, drug testing, blood draws, and carrying out emergency protocol.
- Provided assistance as directed during surgical procedures. such as sterilizing and gathering necessary procedural tools, patient restraints and/or transfer.
- Coordinated specimen collection and lab courier pick-ups such as LabCorp.
- Performed medical records management, including filing, organizing and scanning documents.
- Responsible for training of new employees.
Education
Bachelor of Science - Pre-Veterinary Biology
Georgia Southern University
Savannah, GA 05.2001 -
Skills
Basic Triage
Scheduling
Assisting with physical exams
Laboratory maintenance
EMR / EHR
Monitoring patient progress
Simple dressings
Electronic health records
Direct Patient Care
Sales expertise
Sales trends
Vaccine administration
Animal restraint
Nutritious Feeding
Certification
Wildlife Rehabilitation Intern- Training - [April 2023-November2023)]
Accomplishments
- Presented research on "Analyzing Reproductive Potential in Natural Marshes for Spartina alterniflora In Coastal Georgia Salt Marches" at Association of Southeastern Biologist conference in 2024.
Timeline
Wildlife Rehabilitation Intern- Training - [April 2023-November2023)]
11-2023
Client Service Coordinator
Banfield Pet Hospital
03.2023 - Current
Medical Assistant
Southern Flare Urgent Care
06.2020 - 08.2021
Bachelor of Science - Pre-Veterinary Biology
Georgia Southern University
05.2001 -