Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant
Lauren Morris

Lauren Morris

Forest,VA

Summary

Dynamic leader with a proven track record. Enhancing customer satisfaction and loyalty through exceptional service and relationship building. Expert in small business operations and verbal communication, I've driven growth by mentoring staff and spearheading community engagement initiatives. Skilled in customer relations, my approach has significantly increased referrals and business profitability.

Overview

10
10
years of professional experience

Work History

Owner

Cornerstone Fitness Studio
02.2024 - Current


  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Franchise Owner

Snap Fitness 24/7
11.2022 - Current
  • Managed cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.

Personal Trainer Manager

New London Athletics
03.2018 - Current
  • Mentored junior personal trainers, sharing industry best practices and fostering professional growth.
  • Cultivated strong relationships with clients through attentive service, leading to numerous referrals for additional business.
  • Implemented new group fitness classes to meet diverse client needs and attract new members.
  • Elevated gym''s community presence by hosting charity events and participating in local fitness expos, increasing brand awareness and fostering positive public relations.

Education

Bachelor Of Arts - Family And Consumer Sciences

Liberty University
Lynchburg, VA

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Timeline

Owner

Cornerstone Fitness Studio
02.2024 - Current

Franchise Owner

Snap Fitness 24/7
11.2022 - Current

Personal Trainer Manager

New London Athletics
03.2018 - Current

Bachelor Of Arts - Family And Consumer Sciences

Liberty University

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Lauren Morris