Summary
Overview
Work History
Education
Timeline
Generic

Lauren Mote

Greenwood,IN

Summary

Accomplished Practice Operations Specialist recognized for exceptional interpersonal abilities, consistent career growth, and a deep dedication to advancing patient care. Skilled in using clear communication and strategic problem-solving to energize teams, refine operational processes, and elevate project performance. Driven by a commitment to building a culture rooted in excellence and continuous improvement.

Overview

8
8
years of professional experience

Work History

Practice Operations Specialist

IU Health Medical Group
03.2025 - Current
  • Provide administrative support for APPs within the OBGYN department, including timecard updates, certification and form renewal follow-up, schedule coverage coordination, marketing accuracy reviews, and template maintenance.
  • Assist with the hiring process by preparing recruitment itineraries and supporting onboarding activities.
  • Proactively update all provider webpages to ensure accurate and consistent information, reducing patient confusion and improving scheduling accuracy.

Data Analyst

IU Health Medical Group
01.2022 - 03.2025
  • Reviewed and optimized physician schedules, analyzed departmental data, and trained teams on best practices to maximize schedule utilization and operational efficiency.
  • Led a high-impact, organization-wide initiative to educate departments on APP optimization and utilization, driving enhanced workflows and contributing to measurable improvements in patient care quality.

IMACS Associate

IU Health Medical Group
10.2021 - 01.2022
  • Learned and applied new healthcare system software, such as Amion and Diagnotes, while assisting patients with care coordination, including directing calls and processing self-referrals submitted through the IU Health website.

IConnect – RCS Associate

IU Health Medical Group
07.2020 - 10.2021
  • Consistently exceeded performance metrics within a high-demand IConnect subgroup by managing heavy call volumes, coordinating patient scheduling, navigating complex or sensitive conversations, and supporting urgent medical requests with accuracy and composure.

Fulfillment Team Leader

Target
11.2019 - 07.2021
  • Promoted to Fulfillment Team Lead, overseeing team performance and evaluating key metrics related to order volume, processing speed, and quality standards.
  • Supported a full store remodel, applying strong organizational skills and critical thinking to adapt to ongoing changes in layout, workflow, and inventory management.

Account Support Representative

Mainscape, Inc.
07.2018 - 10.2019
  • Handled a high volume of inbound emails, prepared customer invoices and contracts, and generated monthly management reports.
  • Oversaw the emergency support line throughout employment at the request of landscape architects and field technicians.

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
01-2019

Emerging Leaders Program -

IU Health Medical Group
01-2023

Project Management Certificate Program -

Cornell University
01-2025

Timeline

Practice Operations Specialist

IU Health Medical Group
03.2025 - Current

Data Analyst

IU Health Medical Group
01.2022 - 03.2025

IMACS Associate

IU Health Medical Group
10.2021 - 01.2022

IConnect – RCS Associate

IU Health Medical Group
07.2020 - 10.2021

Fulfillment Team Leader

Target
11.2019 - 07.2021

Account Support Representative

Mainscape, Inc.
07.2018 - 10.2019

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

Emerging Leaders Program -

IU Health Medical Group

Project Management Certificate Program -

Cornell University
Lauren Mote