Lauren Mow
Summary
Field service technician with extensive experience at Stryker, specializing in equipment maintenance and customer support. Demonstrated ability to resolve complex issues and manage inventory effectively. Recognized for effective communication and problem-solving skills, consistently improving operational efficiency and customer satisfaction in high-pressure settings.
Overview
9
9
years of professional experience
Work History
Field Service Technician (Neptune)
Stryker
Lansing, MI
2024.03 - Current
- Installed and maintained medical equipment in hospitals and clinics.
- Diagnosed and resolved customer and product issues, ensuring timely service and customer satisfaction.
- Managed inventory of parts and tools, optimizing availability for swift response to service requests.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Documented service activities and customer interactions to maintain accurate records and support service quality.
- Communicated with customers, upper management, and peers.
Field Service Technician (Neptune)
Stryker
Milwaukee, WI
2023.01 - 2024.03
- Installed and maintained medical equipment in hospitals and clinics.
- Diagnosed and resolved customer and product issues, ensuring timely service and customer satisfaction.
- Managed inventory of parts and tools, optimizing availability for swift response to service requests.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Documented service activities and customer interactions to maintain accurate records and support service quality.
- Communicated with customers, upper management, and peers.
Cashier
Total Wine & More
Sterling Heights, MI
2023.08 - 2023.11
- Operated cash registers, processed payments by cash, check, credit card, gift card, or automatic debit with accuracy.
- Assisted customers in locating specific products, answering questions, and providing product advice to enhance shopping experience.
- Managed inventory by restocking shelves and tracking product availability to ensure customer needs were met.
Cashier
Total Wine & More
Grand Rapids, MI
2023.06 - 2023.08
- Operated cash registers, processed payments by cash, check, credit card, gift card, or automatic debit with accuracy.
- Assisted customers in locating specific products, answering questions, and providing product advice to enhance shopping experience.
- Managed inventory by restocking shelves and tracking product availability to ensure customer needs were met.
Engineering Intern
Oliver Healthcare Packaging
Grand Rapids, MI
2021.05 - 2022.12
- Engineered solutions to address production challenges, enhancing operational efficiency.
- Conducted testing on packaging materials for compliance and durability.
- Executed projects both independently and in collaboration with team members to achieve project goals.
Cashier
Ray Wiegand’s Nursery
Macomb, MI
2017.04 - 2020.08
- Operated cash registers, processed payments by cash, check, credit card, gift card, or automatic debit with accuracy.
- Resolved customer inquiries and issues promptly, enhancing customer satisfaction and loyalty.
- Mentored 6 new employees, improving onboarding experience and accelerating their integration into the team.
Education
Bachelor of Science - Biomedical Engineering - Mechanical Emphasis
Grand Valley State University
Allendale, MI2023-08
Skills
- Field service operations
- Equipment maintenance
- Inventory management
- Customer support
- Problem solving
- Project management
- Time management
- Training and mentoring
- Additive manufacturing
- 3D modeling (SolidWorks)
- C programming
- Effective communication
Accomplishments
- Q3 2024 - Stryker Field Service Top Dog Award
- Q4 2024 - Stryker Field Service Lean on Me Award
Timeline
Field Service Technician (Neptune)
Stryker
2024.03 - Current
Cashier
Total Wine & More
2023.08 - 2023.11
Cashier
Total Wine & More
2023.06 - 2023.08
Field Service Technician (Neptune)
Stryker
2023.01 - 2024.03
Engineering Intern
Oliver Healthcare Packaging
2021.05 - 2022.12
Cashier
Ray Wiegand’s Nursery
2017.04 - 2020.08
Bachelor of Science - Biomedical Engineering - Mechanical Emphasis
Grand Valley State University