Lauren Mullins
Pacifica,CA
Summary
Organized and dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT FOR BUILDING DIVISION
CITY OF REDWOOD CITY (WC3)
04.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries and addressing concerns effectively.
- Ensured accurate record-keeping with data entry and database management.
- Received, reviewed, and researched complaints and assigned them to appropriate code enforcement types and cases.
- Utilized CentralSquare (ComDev) software for daily data entry management, record keeping, and scheduling.
- Assisted the public in scheduling and understanding the building inspection process.
- Conducted detailed searches of building department records to fulfill public records requests (PRA) efficiently and accurately.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed a range of administrative and clerical tasks as assigned, contributing to the smooth operation of the department.
- Assisted in streamlining processes, identifying areas for improvement, and implementing solutions to enhance efficiency.
SERVICES / FRONT DESK SUPERVISOR
HOSPITIALITY MANAGEMENT
03.2021 - Current
- Responsible for ensuring the operation of the front office in an attentive, friendly, efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy
- Responsible for guest registration process and communication of hotel services and promotions
- This highly visible role required casual conversation and direct impact on creating the guest experience
- Other duties included processing forms of payment and responding to guest inquires
- Successfully handled complaints and on the spot problem solving; frequent conflict resolution
- Trained new employees; kept track of housekeeping, emails, diary and check-ins.
Education
Associate in Science (A.S.) - Business Administration -
Skyline College And Cañada College
12.2024
High School Diploma -
Christa McAuliffe Academy of Arts and Sciences
05.2018
Skills
- Hospitality and Conflict Management
- Staff Training and Development
- Supply / Equipment Management
- Facility Maintenance Coordinator
- Administrative and Management Support
- Central Square (ComDev)
- Administrative Support
- Customer Service
- Reconciliation of Revenues and Expenditures
- Proficient in Microsoft Office
- Proficient in scheduling
Timeline
ADMINISTRATIVE ASSISTANT FOR BUILDING DIVISION
CITY OF REDWOOD CITY (WC3)
04.2024 - Current
SERVICES / FRONT DESK SUPERVISOR
HOSPITIALITY MANAGEMENT
03.2021 - Current
Associate in Science (A.S.) - Business Administration -
Skyline College And Cañada College
High School Diploma -
Christa McAuliffe Academy of Arts and Sciences
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