Lauren Neale
14932 S. Center St. ,IL
Summary
Versatile professional with extensive experience in technical support and emergency services. Proven ability to collaborate effectively and maintain meticulous attention to detail. Committed to enhancing customer satisfaction and improving operational efficiency through expert knowledge and skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technical Support Technician
Motorola Solutions
Chicago, Illinois
03.2024 - Current
- Provided technical support for communication devices through phone and email, ensuring user satisfaction.
- Diagnosed and resolved hardware and software issues efficiently.
- Assisted customers with product setup and troubleshooting processes.
- Recorded detailed interactions in ticketing system to enhance future support efficiency.
- Collaborated with engineering teams to tackle complex technical problems.
- Guided users on product features and best practices to maximize usage and resolve issues.
- Maintained organized database of customer information, including contact details and issue history.
- Conducted regular maintenance checks on customer computers to ensure optimal performance.
911 Emergency Dispatcher
Wescom
Plainfield, IL
03.2008 - 03.2024
- Managed emergency call intake, prioritizing incidents for prompt dispatch.
- Operated computer-aided dispatch systems, enhancing resource allocation for effective incident response.
- Monitored radio communications, ensuring timely updates on active incidents.
- Communicated with first responders to coordinate effective emergency response efforts.
- Delivered critical information and pre-arrival instructions to callers, ensuring calm and informed emergency situations.
- Documented call details accurately for record-keeping and future reference.
- Trained new dispatchers on protocols and operational procedures, fostering consistent and efficient dispatch operations.
- Collaborated with law enforcement and medical personnel during multi-agency emergencies.
Education
Associate of Applied Science - Emergency Medicine
Kankakee Community College
Kankakee, IL12-2008
Skills
- Technical troubleshooting
- Software installation
- Network configuration
- System administration
- Hardware diagnostics
- Database management
- Customer relationship management
Certification
CJIS Certification
Timeline
Technical Support Technician
Motorola Solutions
03.2024 - Current
911 Emergency Dispatcher
Wescom
03.2008 - 03.2024
Associate of Applied Science - Emergency Medicine
Kankakee Community College