Lauren Nilsson
Canton,MI
Summary
Customer service professional with experience in healthcare communication. I am proficient at handling patient inquiries, resolving issues efficiently, and have ample experience with medical records. Focused on team collaboration and achieving consistent results, with flexible approach to changing needs. I have experience with medical terminology, empathetic communication skills, and multi-tasking in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Office Manager
Field Construction
Dearborn Heights, MI
04.2018 - Current
- Managed accounts payable and receivable processes to ensure timely financial reporting.
- Reconciled bank statements and maintained accurate financial records for auditing purposes.
- Utilized accounting software to track expenses, manage payroll, and generate detailed reports.
New patient coordinator/medical records specialist
Michigan Medicine Urology Department
10.2016 - 04.2018
- Managed electronic health record (EHR) systems to ensure accurate patient information accessibility.
- Coordinated patient referrals to ensure timely appointment scheduling and streamline intake processes.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Patient Service Associate to Both AES and CES
Michigan Medicine Emergency Department
12.2015 - 10.2016
- Acted as the first point of contact for patients, families, and visitors to the ED, setting the tone of quality customer service for the duration of the guests' experience.
- Created new visit record in MiChart for each patient upon arrival to ED, performing detailed search to ensure error free process.
- Provided call center functions by screening, routing, and/or responding to all inbound ED calls.
- Electronic retrieval and input of all necessary patient records from external facilities ensuring continuity of care for ED patients.
Classroom teacher for young preschool
U of M Health System Child Care Center
11.2010 - 11.2015
- Worked collaboratively with other teachers on lessons plans and activities.
- Developed engaging lesson plans that fostered creativity and critical thinking in preschool-aged children.
- Implemented effective classroom management strategies to maintain a positive learning environment.
- Collaborated with parents to discuss children's progress and address individual needs.
Education
Bachelors of Science, Cum Laude - Elementary Education
Eastern Michigan University
Ypsilanti, MI05.2006
General Education courses taken.
Michigan State University
East Lansing, MI05.2002
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Medical records management
- Patient confidentiality
- Patient registration
- Electronic medical records
- Documenting and recording information
Timeline
Office Manager
Field Construction
04.2018 - Current
New patient coordinator/medical records specialist
Michigan Medicine Urology Department
10.2016 - 04.2018
Patient Service Associate to Both AES and CES
Michigan Medicine Emergency Department
12.2015 - 10.2016
Classroom teacher for young preschool
U of M Health System Child Care Center
11.2010 - 11.2015
General Education courses taken.
Michigan State University
Bachelors of Science, Cum Laude - Elementary Education
Eastern Michigan University
Qualifications
- Excellent personal motivation with an ability to work both collaboratively with a team and independently.
- Focused, dependable, flexible, positive, multi-task oriented, able to adapt effectively to challenging situations.
- Well-developed skills in organization, prioritizing, decision making and time management.
- Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances.