Douglas Oglesby
Fort Washington,MD
Summary
Dynamic leader with extensive experience at the Department of Human Services, adept in supervising a team of 20 to enhance service delivery across TANF, SNAP, and Medicaid programs. Excelled in leveraging Microsoft Office and DCAS to improve eligibility determination processes. Proven track record in developing team efficiency and achieving significant case management milestones.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Supervisory Social Service Representative
Department of Human Services
Washington, DC
02.2001 - Current
- Supervise 20 Social Service Representatives
- Service the Residents of the District of Columbia
- Establish eligibility for assistance timely and accurately
- Make initial and continuing eligibility determinations for TANF, SNAP,and Medicaid
- Authorize grants to those who are eligible.
- Develop pertinent information through interviews and correspondence to support authorization of assistance to eligible individuals or to terminate applications of persons who are ineligible
- Responsible on a continuing basis for conducting regularly scheduled reviews of cases to update information on changes in the recipient's circumstances, which affect their needs.
- Responsible for initiating action to authorize, revise, continue, or discontinue assistance, as appropriate, based on the results of reviews of the circumstances of recipients.
- Responsible for maintaining contact with individuals receiving assistance to develop current, factual information on individual cases.
- Initiate correct and timely agency action as required, and keep up-to-date progress records on the cases assigned.
- Schedule work and time to provide appropriate services in working with the individual cases assigned, and to meet deadlines for reviews, reports, and referrals.
- Identifies problems and discusses the particular circumstances of the individual cases with the team to reach an agreement on suitable assistance and service.
- Scheduled hearing dates at citizens' request.
- Indexed and recorded each batch of tickets to be placed in the appropriate queue.
- Perform other duties as assigned.
Education
B.S - Business Administration and Marketing
Bowie State University School
05.1992
Skills
- Microsoft Office
- DCAS
- Current
- Microstratagies
Certification
- Policy and Procedure, TANF, and SNAP, Department of Human Services
- HIPPA Training Course
- Customer Service Training, District of Columbia Government
References
Excellent references available
Timeline
Supervisory Social Service Representative
Department of Human Services
02.2001 - Current
B.S - Business Administration and Marketing
Bowie State University School