Lauren Osborne
Cleveland
Summary
Sophomore at Ohio University studying Psychology, Sociology, and Criminology. Highly skilled in customer service, with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences, and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Cocktail Server
Sibling Revelry Brewing
Westlake
09.2024 - Current
- Ensured satisfaction of private party guests through attentive service and clear communication with bartenders and kitchen staff.
- Maintained guest satisfaction by greeting customers and making recommendations.
- Followed responsible alcohol service guidelines while multitasking to engage with guests and create a positive atmosphere.
- Delivered exceptional service by fulfilling beverage and food orders efficiently and ensuring guest satisfaction.
Bar Back
Sibling Revelry Brewing
Westlake
09.2024 - Current
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Stocked displays with new and transferred merchandise.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed ice supply, ensuring bars were adequately stocked throughout shifts.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Expo
Sibling Revelry Brewing
Westlake
05.2024 - Current
- Served as the crucial connection between kitchen and front-of-house, ensuring timely delivery of accurately plated food.
- Maintained cleanliness, organization, and a sense of urgency at the expo station during peak hours.
- Executed timely food preparation oversight and delivery flow to enhance guest dining experience with consistent quality.
Barista
Starbucks
Cleveland
11.2022 - 04.2024
- Crafted high-quality beverages and provided exceptional customer service.
- Prepared coffee and espresso drinks to Starbucks standards and served food items.
- Engaged with customers, maintained cleanliness, restocked supplies and worked efficiently in a fast-paced setting.
- Worked effectively in team environments to make the workplace more productive.
Marketing and Communications Intern
Trinity High School
02.2023 - 05.2023
- Promoted school events, programs, and initiatives through various marketing channels.
- Created social media content, designed promotional materials, and managed the school's online presence.
- Contributed to event planning, photography tasks, newsletter creation and maintaining online presence.
Admissions Intern
Trinity High School
02.2022 - 05.2023
- Processed applications, organized admissions materials, communicated with applicants via email and phone calls, developed promotional content, and enhanced outreach efforts.
- Provided support to prospective students and families during the admissions process.
- Contributed to outreach efforts by creating promotional content while maintaining professionalism and positively representing the school.
- Handled application processing, organized admissions materials, communicated with applicants, created promotional content, and contributed to outreach efforts.
Food Service Worker
Honey Hut Ice Cream
Cleveland
05.2021 - 11.2022
- Handled transactions smoothly, restocked supplies, and maintained a friendly atmosphere.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Utilized point-of-sale systems for taking orders from customers.
- Prepare milkshakes, sundaes, and other treats while maintaining cleanliness.
PCNA
Cleveland Clinic
Garfield Heights
09.2021 - 02.2022
- Supported nurses and ensured patients received necessary care in a hospital setting.
- Monitored vital signs such as temperature, blood pressure, and heart rate; reported changes to nursing staff.
- Supported nurses in delivering patient care by assisting with daily activities like bathing, dressing, eating, and mobility.
- Administered medications as prescribed, following proper protocols.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Education
Bachelor's degree - Psychology, Sociology, Criminology
Ohio University
Athens, OH12-2027
Bachelor of Science - Psychology
Xavier University
Cincinnati, OH08-2024
High School Diploma -
Trinity High School
Cleveland, OH05.2023
Skills
- Customer Experience
- Customer service
- Public speaking
- Problem-solving capacity
- Efficient multitasking
- Professional appearance
- Guest relations management
- Point of sale (POS) system operations
- Customer Engagement
- Hosting
- Administrative support
- Team collaboration
- Leadership qualities
Timeline
Cocktail Server
Sibling Revelry Brewing
09.2024 - Current
Bar Back
Sibling Revelry Brewing
09.2024 - Current
Expo
Sibling Revelry Brewing
05.2024 - Current
Marketing and Communications Intern
Trinity High School
02.2023 - 05.2023
Barista
Starbucks
11.2022 - 04.2024
Admissions Intern
Trinity High School
02.2022 - 05.2023
PCNA
Cleveland Clinic
09.2021 - 02.2022
Food Service Worker
Honey Hut Ice Cream
05.2021 - 11.2022
Bachelor's degree - Psychology, Sociology, Criminology
Ohio University
Bachelor of Science - Psychology
Xavier University
High School Diploma -
Trinity High School
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