Lauren Ouellette-Bruchez
Decatur,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Co-owner
The Fairy Apothecary
Troy, NY
12.2012 - Current
- Implemented systems for custom-designed products
- Presented products at trade shows.
- Devised and implemented effective promotional strategies.
- Handcrafted lines following Good Manufacturing Practices (GMP) for cosmetic manufacturing.
Patient Support Specialist
Community Care Physicians
Latham, NY
11.2022 - 09.2023
- Provided customer service to patients and their families, responding to inquiries in a timely manner.
- Verified patient insurance coverage and eligibility for services.
- Performed data entry of patient information into electronic health records systems.
- Processed payments for copays and deductibles accurately according to established guidelines.
- Handled incoming phone calls and scheduled appointments.
Team Lead
Maximus
Albany , NY
11.2019 - 11.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
Education
Some College (No Degree) - Opera Performance
SUNY Purchase
Purchase, NYSkills
- Policy and procedure implementation
- Customer Retention
- Business Growth
- Customer Relations
- Business Development
- Sales Strategies
- Strategic Planning
- Inventory Management
- Operations Management
Timeline
Patient Support Specialist
Community Care Physicians
11.2022 - 09.2023
Team Lead
Maximus
11.2019 - 11.2022
Co-owner
The Fairy Apothecary
12.2012 - Current
Some College (No Degree) - Opera Performance
SUNY Purchase