Summary
Overview
Work History
Education
Skills
Timeline
Generic

LeAnn Durfey

Stephenville,TX

Summary


Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

23
23
years of professional experience

Work History

Co-owner

Everything Shredded LLC
01.2021 - 06.2024
  • Handled daily operations, ensuring customer satisfaction through effective communication and service delivery.
  • Learned inventory management processes to maintain optimal stock levels and product availability.
  • Supported marketing initiatives through social media engagement and promotional activities to attract new customers.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

Customer Service Representative

USTRC
02.2001 - 09.2008
  • Resolved customer inquiries efficiently, ensuring high satisfaction and timely responses.
  • Collaborated with team members to streamline communication processes, improving overall service delivery.
  • Engaged in proactive problem-solving, anticipating customer needs and addressing concerns before escalation.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - Kinesiology

Tarleton State University
Stephenville, TX
08-2012

High School Diploma -

Stephenville Independent School District
Stephenville
05-1991

Skills

  • Customer service
  • Small business operations
  • Customer relations
  • Decision-making
  • Records management
  • Policy and procedure implementation
  • Operations management
  • Legal compliance

Timeline

Co-owner

Everything Shredded LLC
01.2021 - 06.2024

Customer Service Representative

USTRC
02.2001 - 09.2008

Bachelor of Science - Kinesiology

Tarleton State University

High School Diploma -

Stephenville Independent School District

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