Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Owen

Ormond Beach

Summary

Enrolled in 2nd year of Daytona state College Currently in general studies working on aa degree. A few credits away from receiving an AA degree Looking for employment and a Monday-Friday job Experience with customer service, computer skills, communication, teamwork Worked as an assistant manager and billing specialist in past jobs. Reliable employee that can be there if something falls through and a shift or task needs to be completed

Overview

4
4
years of professional experience
1
1
Certification

Work History

Billing Specialist

Drain Masters
02.2025 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.

Host

Olive Garden
02.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Front Desk

Hot Spot Tanning
08.2024 - 02.2025
  • Check in
  • Customers send them through the computer to their tanning beds
  • Sell products and packages

Assistant Manager

Volusia Sports Center
05.2023 - 04.2024
  • Ensured high levels of customer satisfaction through effective communication and problem-solving.
  • Trained new staff and current staff to improve performance and efficiency.
  • Managed inventory levels and coordinated restocking activities.
  • Managed facility cleanliness and cleaning lists
  • Enforced company policies and procedures to maintain compliance.
  • Resolved customer complaints and operational issues promptly.
  • Created promotional ads and flyers for camps/clinics and any new information being advertised
  • Achieved a 15% increase in sales revenue: Implemented strategic upselling techniques and product knowledge training, resulting in a noticeable boost in average transaction value and overall sales figures.

Sales Associate

Bikini Company
03.2021 - 03.2023
  • Responsible for helping customers find the right products
  • Providing product knowledge
  • Ensuring that customers are satisfied with their purchase
  • Handling customer inquiries and troubleshoot any issues that may arise
  • Execute purchases and returns of the cash register while checking for accuracy
  • Restock and organize more merchandise on the sales floor
  • Greeting and assisting customers in a friendly and helpful manner.
  • Providing personalized recommendations based on customer preferences and needs.
  • Handling cash transactions and operating the cash register.
  • Maintaining cleanliness and organization of the store, including fitting rooms.
  • Maintained optimal inventory levels: Implemented a meticulous inventory management system, resulting in a 10% decrease in stock discrepancies and ensuring popular sizes and styles were consistently available to customers.

Education

College - Biology

Daytona State College
Daytona Beach, FL
05.2025

Skills

  • Computer Skills
  • Retail Sales
  • Assistant Manager Experience
  • Cashiering
  • Front Desk
  • Office experience
  • Organizational skills
  • Phone etiquette
  • Customer Service

Certification

CPR Certification, 10/01/20, Present, Received my CPR certification my freshman year of high school in an allied health class

Timeline

Billing Specialist

Drain Masters
02.2025 - Current

Host

Olive Garden
02.2025 - Current

Front Desk

Hot Spot Tanning
08.2024 - 02.2025

Assistant Manager

Volusia Sports Center
05.2023 - 04.2024

Sales Associate

Bikini Company
03.2021 - 03.2023

College - Biology

Daytona State College

Similar Profiles

CREATE PROFILE