Lauren Owen
Carrollton,TX
Summary
Dependable and personable professional with extensive experience in customer service and client support. Skilled at managing client relationships, problem-solving, and providing remote assistance. Seeking Customer Service or Client Support role.
Overview
13
13
years of professional experience
Work History
Dispatch
GO FARMS AND CATTLE
10.2023 - 08.2025
- Dispatched for small trucking company to various locations.
- Invoicing daily.
- Logged paid invoices and did bank deposits.
Driver
UBER
04.2018 - 09.2023
- Provided excellent customer service through safe, reliable transportation and clear communication.
- Maintained a comfortable and welcoming environment with refreshments and entertainment options.
- Adapted interactions to customer preferences, building positive experiences and repeat riders.
- Consistently achieved high satisfaction ratings and demonstrated reliability.
Administrative Assistant
DD Family Dentistry
Carrollton, TX
01.2017 - 03.2018
- Managed doctors’ and hygienists’ schedules to maximize efficiency.
- Verified patients’ insurance and explained benefits to ensure informed treatment choices.
- Prepared treatment plans and coordinated billing.
- Generated monthly reports and supported office meetings.
Dental Office Coordinator & Assistant
Dr. Joe R. Gorham, DDS
Irving, TX
07.2012 - 12.2016
- Assisted dentist with chairside procedures and patient care.
- Verified and filed insurance claims; followed up on unpaid or denied claims.
- Collected and processed patient payments and maintained accurate records.
- Handled scheduling, supply ordering, and daily office operations.
Education
Diploma -
MacArthur High School
Irving, TX01-1981
Skills
- Customer Service & Communication
- Scheduling & Calendar Management
- Problem Solving & Organization
- Remote Communication Tools (Zoom, Email, Chat)
Timeline
Dispatch
GO FARMS AND CATTLE
10.2023 - 08.2025
Driver
UBER
04.2018 - 09.2023
Administrative Assistant
DD Family Dentistry
01.2017 - 03.2018
Dental Office Coordinator & Assistant
Dr. Joe R. Gorham, DDS
07.2012 - 12.2016
Diploma -
MacArthur High School