Lauren Pelletier
Chicago,IL
Summary
Inside Sales Representative with over 7 years of experience managing accounts through product sales, customer service, and interdisciplinary collaboration. Skilled in communication, problem solving, client relations, and adaptability. Successfully increased sales by 226% through customer revival, retention, and product penetration. Team player with a desire to learn and support customers and colleagues.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Farmer Brothers
Northlake, IL
03.2019 - Current
- Manage 2 books of business totaling 469 accounts, growing the route from $504,000 in yearly sales to $1,140,000 in yearly sales
- Achieve monthly sales targets by gaining new customers, increasing products and categories sold to existing customers, and retaining current customers
- Call an average of 40 customers and 2 prospects per day to upkeep existing accounts and qualify new business opportunities
- Head a sales team of 3 coworkers in which intra-team communications are used for tracking and accountability of sales goals, trainings, and discussions
- Resolve customer issues quickly through great service to ensure customer satisfaction and build customer trust
- Participate in company promotions to increase revenue through identifying and closing distribution voids on core products and executing seasonal and limited time offer promotions
- Ensure invoices are paid on time so that less than 5% of all account ledgers are past due
- Communicate customer equipment issues and coordinate service calls with in-house technicians and third-party providers to resolve concerns and maintain equipment in a timely manner
Customer Service Representative
Farmer Brothers
Northlake, IL
12.2018 - 03.2019
- Answered up to 50 incoming customer phone calls per day to locate customer accounts, process orders through JD Edwards by Oracle, and resolve customer issues
- Processed up to 20 daily orders by looking over product inventory, communicating with warehouse personnel, and confirming accurate pricing to maintain expected profit margins
- Entered orders via EDI, email, and fax for complex national account customers
- Provided outstanding customer service and timely follow-up for each customer
- Determined lead times and freight methods to ensure timely arrival based on customer needs
- Used excellent communication skills to assist customers and team members
Route Sales Representative
Farmer Brothers
Northlake, IL
10.2017 - 12.2018
- Managed 124 customers on a book of business, delivering to an average of 25 customers per day
- Maintained a tight-weekly travel schedule and itinerary through strategic planning of accounts based on urgency and efficiency with support from Microsoft Excel
- Achieved the assigned revenue plan for the route by penetrating existing accounts with new products and cold calling
- Processed invoices, upkept accurate inventory, and handled collections daily
Psychology Intern
Mendota Mental Health Institute
Madison, WI
05.2017 - 08.2017
- Shadowed 4 doctors through competency groups, treatment plan reviews, neuropsychology evaluations, individual, and group therapy sessions
- Taught 3 maximum security patients court mandated legal terms for competency to stand trial
- Attended seminars on United States landmark cases, LGBTQ+ awareness, psychopathy, and amnesia
- Learned proper psychologist etiquette and expectations to stand trial through regular participation in mock trials
- Led administrative tasks such as taking notes and filing documents
Lead Student Supervisor/ Baker’s Help
Union South Bakery
Madison, WI
02.2015 - 08.2017
- Supervised and built relationships with 10 student employees and managers of different backgrounds
- Utilized math and conversion skills for specific baking measurements while closely following recipes for high volume baked goods
- Practiced artistic skills decorating cakes and cookies
- Maintained ongoing communication with vendors to manage inventory par levels
Artist in Residence Intern
Madison Children’s Museum
Madison, WI
01.2017 - 05.2017
- Produced and led 5 art projects for families and child visitors to the Children’s art center
- Researched creative plans for individuals with disabilities
- Facilitated inclusion amongst individuals with and without disabilities in an art focused setting
Research Assistant
Learning Representations & Technology Lab
Madison, WI
02.2016 - 05.2017
- Trained assistants on protocol and data use to ensure validity, reliability, and participant confidentiality
- Conducted participant testing, data collection, and data entry on 103 participants
- Analyzed and annotated data to properly code results
- Used visual representations to assist in learning and memory
- Educational Psychology Lab
- Lab Manager
- Recruited participants and research assistants
- Scheduled lab meetings and lab studies
- Coordinated with 5 research assistants, lab managers, and participants
- Tracked participant progress using Excel to collect and organize data
Education
Bachelor of Science - Rehabilitation Psychology
University of Wisconsin-Madison
Madison, WI08.2017
Skills
- Professional: Communication, Analytical Skills, Problem Solving, Interdisciplinary Collaboration, Client Relations, Customer Service, Customer Satisfaction, Adaptability, B2B Sales, B2C Sales, and Leadership
- Technical: Microsoft Office, Zoho, Teams, JD Edwards by Oracle, Power BI, Data Analysis and Entry
Timeline
Inside Sales Representative
Farmer Brothers
03.2019 - Current
Customer Service Representative
Farmer Brothers
12.2018 - 03.2019
Route Sales Representative
Farmer Brothers
10.2017 - 12.2018
Psychology Intern
Mendota Mental Health Institute
05.2017 - 08.2017
Artist in Residence Intern
Madison Children’s Museum
01.2017 - 05.2017
Research Assistant
Learning Representations & Technology Lab
02.2016 - 05.2017
Lead Student Supervisor/ Baker’s Help
Union South Bakery
02.2015 - 08.2017
Bachelor of Science - Rehabilitation Psychology
University of Wisconsin-Madison