Lauren Perrine
Strattanville,PA
Overview
7
7
years of professional experience
Work History
Store Manager
Dollar General
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Teller
PNC Bank
New Castle, PA
01.2023 - 05.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
Front End Team Leader
Giant Eagle
Franklin, PA
01.2018 - 12.2022
- During my time as the Front End Team Leader, I worked in the deli/hot foods and bakery as a fill in manager during times there wasn’t a manager hired into the position. This consisted of me slicing meat/cheese, date checking, cooking with fryers and a dual oven, fulfilling customer food orders for special occasions, writing on cakes, cutting bread, proper cleaning of kitchen and tools and many more responsibilities while still running the front end department.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Checking with all departments to ensure we are following food and osha safety.
Education
High School Diploma -
Franklin Area School District
Franklin, Pa 2015
Skills
- Inventory management
- Cash handling
- Team leadership
- Customer service
- Employee training
- Scheduling
- Conflict resolution
- Time management
- Loss prevention
- Staff development
- Safety compliance
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Friendly and positive
- Team leadership and coaching
Timeline
Store Manager
Dollar General
05.2024 - Current
Teller
PNC Bank
01.2023 - 05.2024
Front End Team Leader
Giant Eagle
01.2018 - 12.2022
High School Diploma -
Franklin Area School District