Lauren Perrine
Dollar General
Strattanville,PA
9
years of professional experience
Results-driven Retail Manager skilled in enhancing store operations and driving sales growth. Focus on team collaboration and adaptability to evolving customer needs. Expertise in inventory management, customer service, and staff training, supported by strong problem-solving and communication abilities.
Work History
Store Manager
2 Years 5 Months- Managed daily operations to ensure smooth store functioning, maintaining cleanliness and safety for customers and employees.
- Enhanced sales performance by utilizing marketing techniques and optimizing store displays and minimizing shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw inventory management processes to track stock levels and reorder products as necessary, cash control, and store opening and closing procedures.
- Maximized sales by designing innovative visual merchandising displays and optimizing store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered positive work environment by building strong relationships among team members through team-building activities and recognizing individual achievements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Teller
1 Year 4 Months- Disbursed cash and checks accurately while maintaining the security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Enhanced customer satisfaction through friendly interactions and prompt issue resolution.
- Assisted in maintaining branch security protocols, safeguarding assets and sensitive information.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
Front End Team Leader
4 Years 11 Months- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees on effective sales techniques, customer service skills, and problem resolution strategies, enhancing team capability to address customer needs.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Ensured safe working environment through strict adherence to company policies and safety protocols, fostering a culture of safety among team members.
- Coordinated with all departments to verify compliance with food safety and OSHA regulations.
- Led front-end operations to enhance customer service and streamline checkout processes.
- During my time as the Front End Team Leader, I worked in the deli/hot foods and bakery as a fill in manager during times there wasn’t a manager hired for the position. This consisted of learning the operations, scheduling priorities and keeping team moral up while running my department.
Education
High School Diploma
Skills
Inventory management
Customer service
Scheduling
Conflict resolution
Time management
Loss prevention and security system monitoring
Team leadership
Safety compliance
Problem-solving
Multitasking and organization
Timeline
Store Manager
Dollar General
05.2024 - CurrentRead More
Teller
PNC Bank
01.2023 - 05.2024Read More
Front End Team Leader
Giant Eagle
01.2018 - 12.2022Read More
Franklin Area School District
High School Diploma
Read More