Lauren Plottner
Summary
Dedicated worker with exceptional customer service, communication and organizational skills, and most importantly, an absolute love for animals! I have over 14 years of combined experience in hospitality, sales, and service industries. I would be positively delighted to have the opportunity to be a part of your company's success.
Overview
10
10
years of professional experience
Work History
Hostess/Server Assistant
Jasmine Asian Bistro
Canton, OH
11.2022 - 04.2024
- Greeted guests warmly upon arrival and provided courteous and attentive service throughout their dining experience.
- Took reservations and to-go orders by phone; answered guests questions knowledgeably and accurately.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a tidy, organized and welcoming front of house through frequent cleaning, organizing and stocking.
- Performed daily opening and closing duties including balancing cash drawer, running reports and paying out servers.
- Adapted quickly to changing circumstances demonstrating flexibility and professionalism under pressure.
- Received consistent positive feedback from customers, co-workers and management for exceptional attention to detail and commitment to excellent service.
Receptionist
Amadeus Spa
Canton, OH
02.2017 - 03.2020
- Greeted clients warmly, fostering a welcoming, relaxing and enjoyable environment.
- Took incoming phone calls from new guests and returning clients; answered questions courteously and knowledgeably.
- Informed guests of spa packages and specials; provided product and treatment recommendations based on the individual's unique wellness, beauty and skincare concerns and goals.
- Scheduled appointments and managed the spa's calendar in accordance with the therapists and aestheticians availability.
- Maintained a clean, well-organized and stocked reception area; monitored inventory and notified owner when product orders needed to be placed.
- Collected payments, processed transactions and kept updated records.
- Graciously thanked and genuinely complimented clients upon departure and ensured they had a positive experience and were happy with their services.
- Worked as a team to provide absolute excellence in customer service and overall satisfaction thus increasing guests' return rates and referrals.
Sales Associate
Ganley Automotive Group
Bedford, OH
09.2014 - 02.2017
- Greeted customers upon arrival and identified their specific vehicle wants and needs by asking key questions and demonstrating active listening.
- Fielded phone calls and answered customer's inquiries regarding vehicle specifications, price and availability.
- Scheduled appointments for new and returning customers.
- Built relationships with customers thus encouraging repeat business.
- Maintained a calm demeanor and managed issues kindly and professionally in busy, high-stress situations.
- Worked as a team to foster an upbeat and positive atmosphere thus garnering repeat business and customer referrals.
Education
High School Diploma -
GlenOak High School
Canton, OH05.2010
Skills
- Customer Service
- Phone Etiquette
- Scheduling
- Effective Multitasking
- Detail Oriented
- Quick Learner
- Customer and Client Relations
- Patience and Empathy
- Positive Attitude
Timeline
Hostess/Server Assistant
Jasmine Asian Bistro
11.2022 - 04.2024
Receptionist
Amadeus Spa
02.2017 - 03.2020
Sales Associate
Ganley Automotive Group
09.2014 - 02.2017
High School Diploma -
GlenOak High School