Lauren Poland
Puyallup
Summary
Dynamic professional with extensive customer service experience in varied environments, adept at enhancing guest satisfaction and operational efficiency. Proficient in Microsoft Office and skilled in multi-tasking, I excel in high-pressure environments while maintaining a calm demeanor. Recognized for training new staff and implementing strategies that drive revenue growth.
Overview
5
5
years of professional experience
Work History
Barista
Corina Bakery
Tacoma
01.2026 - Current
- Crafted high-quality coffee beverages tailored to individual customer preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Coordinated with team members to streamline workflow during peak hours.
- Sustained calm demeanor in high-volume periods and special events to enhance customer experience.
Guest Services
Pepper's Salon
Puyallup
11.2023 - 07.2025
- Implemented new strategies to enhance guest services and improve overall guest satisfaction scores.
- Ensured compliance with company policies and regulations, safeguarding integrity of guest services operations.
- Assisted in developing marketing strategies, contributing to increased revenue for guest services.
- Maintained accurate transaction records, supporting effective management of guest services activities.
Barista
BigFoot Java
Tacoma
08.2021 - 08.2023
- Provided exceptional customer service in a fast-paced environment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Trained new baristas on techniques and procedures to ensure consistent quality and service.
- Monitored and maintained inventory of coffee beans, syrups, and supplies to support operational needs.
Admin/Clerk
Gregory Chiropractic
Puyallup
01.2021 - 08.2021
- Processed patient intake forms and verified insurance information for accuracy.
- Managed provider and insurance requests for medical records through printed mail, email, and fax to ensure timely access for healthcare delivery.
- Welcomed and registered visitors to streamline front office operations and enhance patient experience.
- Prepared treatment rooms according to client records to maintain compliance and support efficient patient care.
- Coordinated with healthcare professionals to ensure seamless patient care processes.
Education
Esthetics License -
Summit Salon Academy
Tacoma10-2024
Associate of Arts - Human Development, Social Science, Psychology
Pierce Community College
Fort Steilacoom06-2019
Skills
- Extensive customer service experience
- Excellent at multi-tasking
- Workflow adaptability
- Computer proficiency
- Emotionally Intelligent communicator & listener
- Proactive & Multi-Competent
- Medical training
- Patient care
Timeline
Barista
Corina Bakery
01.2026 - Current
Guest Services
Pepper's Salon
11.2023 - 07.2025
Barista
BigFoot Java
08.2021 - 08.2023
Admin/Clerk
Gregory Chiropractic
01.2021 - 08.2021
Esthetics License -
Summit Salon Academy
Associate of Arts - Human Development, Social Science, Psychology
Pierce Community College