Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAUREN POSKON

San Antonio,United States

Summary

Dynamic professional with a proven track record in customer relationship building and decision-making, honed at HEB Grocery Store. Excelled in delivering high-quality customer service and ensuring product excellence, demonstrating an upbeat and outgoing attitude. Skilled in advertising and marketing, significantly contributing to brand familiarity and customer satisfaction. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate about HEB Own Brand eager to secure entry-level HEB internship position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Personal Shopper

HEB Grocery Store
08.2022 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

Merchandiser

HomeGoods
07.2020 - 04.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Education

MBA - Business

University of The Incarnate Word
San Antonio, TX
05.2025

BBA - Marketing

The University of Texas At San Antonio
San Antonio, TX
12.2022

Skills

  • Customer Relationship Building
  • Brand familiarity
  • Customer Service
  • Decision-Making
  • Upbeat and Outgoing Attitude
  • Advertising and marketing

Timeline

Personal Shopper

HEB Grocery Store
08.2022 - Current

Merchandiser

HomeGoods
07.2020 - 04.2022

MBA - Business

University of The Incarnate Word

BBA - Marketing

The University of Texas At San Antonio
LAUREN POSKON