Jordan Pettigrew
Wimauma,FL
Summary
Dynamic account manager with a proven track record at Highland Management Group, excelling in client relations and customer service. Skilled in strategic account planning and relationship building, I consistently enhanced client satisfaction and retention through effective communication and problem resolution, achieving high satisfaction ratings while anticipating client needs.
Overview
2
2
years of professional experience
Work History
Personal Shopper
Walmart
Brandon, FL
07.2023 - 05.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Account Manager
Highland Management Group
Tampa, FL
12.2024 - 07.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated prices, terms of sale and service agreements.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
Education
East Bay High School
Gibsonton, FL05-2020
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Target-oriented
- Relationship building and management
- Sales development
Accomplishments
- Supervised team of 4 people.
Languages
English
Native or Bilingual
Timeline
Account Manager
Highland Management Group
12.2024 - 07.2025
Personal Shopper
Walmart
07.2023 - 05.2024
East Bay High School