Lauren Price

• Field inbound support calls, live chats, and emails from users about our product.

• Leveraged technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform.

• Proactively look for ways to improve internal processes.

• Researched customer inquiries using the appropriate technology.

• Responsible for data management, analyzing performance, identifying problems, and development of recommendations that support information security initiatives.

• Partnered cross functionality to solve problems and identify trends.

• Strong drive to provide excellent customer service and meet customer's expectations, with an awareness of prioritization of tasks, stakeholders, budget, and time.

• Charged with engaging residents and anchor institutions to participate on organized urban renewal tasks to restore vibrant, diverse neighborhoods and establish community.
• Organized campaign volunteers and worked with local elected officials to mobilize political support in efforts to increase voter registration and participation.
• Facilitated meetings and organized logistics between community members and community leaders to increase citizen involvement from 35% to 90%.
• Assisted with coordinating community outreach activities including, providing assistance and education on services and programs.
• Collaborated with community leaders, agencies, and organizations to increase COVID-19 safety and awareness.
• Managed event-led fundraising initiatives for event donations; assisted with planning, organizing and applying marketing strategies for events, raising a total of over $50,000.

• Conducted assessments, developed quality improvement plans, provided technical assistance and evaluated training and staff performances.
• Developed departmental work plan procedures. Streamlined processes to improve quality. Initiated innovative ideas to sustain quality improvements. Prepared ongoing monthly reports that tracked data.
• Conducted program assessments, needs and root cause analysis and observations to determine improvement planning and execution strategies, identify discrepancies between goals and current program status.
• Consulted, trained and collaborated with key stakeholders in educational, for-profit and nonprofit education organizations, school districts, local education agencies (LEA), instructional staff and administrative leadership on professional development strategies to improve child/student outcomes, school climate, and professional growth.
• Developed course content, curricula, instructional programs and services to ensure effective implementation of individual school, district and regional goals.