Lauren Pytel
Cleveland,OH
Summary
Accomplished Sales Manager offering 6 years of experience developing and maximizing event sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies and event management to achieve market penetration. Successful record of expanding network connections through persuasive brand awareness.
Overview
5
5
years of professional experience
Work History
EVENT SALES MANAGER
PUNCH BOWL SOCIAL
Cleveland, OH
07.2021 - Current
- Converted leads into events by guiding guests into appropriate event spaces based on the client's needs and requests
- Monitors requests to ensure smooth execution and client satisfaction while scheduling staffing and managing task delegation for the entire event operation
- Conducted interdepartmental meetings for individual events on a weekly basis with executive chef team, bar team, and floor operations
- Executed events between 10 and 1,200 guests in a 29,000 square foot venue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Developed and implemented strategic marketing plans to generate event revenue.
EVENT COORDINATOR
HOSPITALITY RESTAURANTS
Strongsville, OH
01.2021 - 07.2021
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Handled daily administrative tasks of events and programs including tiered menu design, BEO reviews, restaurant reservations and RSVP tracking
- Booked private rooms of the restaurant, scheduled staff, drafted and finalized contracts and locked in day of logistics
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for larger parties and gatherings.
SALES & CATERING ADMIN
FOUR POINTS BY SHERATON HOTEL
Cleveland, OH
07.2020 - 01.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
SALES COORDINATOR
RENAISSANCE CLEVELAND HOTEL
Cleveland, OH
12.2018 - 03.2020
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Coordinated group room blocks and distributed resumes to the front office and appropriate departments.
- Wrote contracts for all sales managers in a timely manner before distributing to clients while keeping track of room pick up and attrition.
- Approved budget and processed invoices for clients and sales managers including Marriott Bonvoy point redemption stays.
Education
Bachelor of Arts - Tourism, Hospitality, And Event Management
Bowling Green State University
Bowling Green, OH01.2018
Skills
- Sales forecasting
- Multitasking
- Relationship building
- Data analysis
- Interpersonal skills
- Networking abilities
- Staff training
- Strategic planning
Timeline
EVENT SALES MANAGER
PUNCH BOWL SOCIAL
07.2021 - Current
EVENT COORDINATOR
HOSPITALITY RESTAURANTS
01.2021 - 07.2021
SALES & CATERING ADMIN
FOUR POINTS BY SHERATON HOTEL
07.2020 - 01.2021
SALES COORDINATOR
RENAISSANCE CLEVELAND HOTEL
12.2018 - 03.2020
Bachelor of Arts - Tourism, Hospitality, And Event Management
Bowling Green State University