Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAUREN QUINONES

Alto

Summary

Focused professional with 15.5 years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the role at your company.

Overview

9
9
years of professional experience

Work History

Sales Associate

Casa Decor
01.2023 - Current
  • Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
  • Contributed to a positive and welcoming store environment through excellent customer service skills.
  • Increased store revenue by effectively upselling furniture and accessory items to customers.
  • Built strong relationships with clients, resulting in repeat business and a loyal customer base.

Sales Associate

Ruidoso Tshirt
09.2022 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Optical Manager

Sam's Club
09.2020 - 05.2022
  • Building significant clientele through all aspects of marketing
  • Structuring, initiating, and managing an innovative marketing plan for multiple offices
  • Delivering significant profit increases through new managerial and marketing structures
  • Managing inventory and customer service while increasing sales of multiple offices.

General Manager

Sleep Inn & Suites
01.2017 - 09.2020
  • Established employee development plan, setting clear expectations for team members
  • Managed profit goals against budget and prior year, keeping controllable costs within budget
  • Implemented and maintained open-door communication system, reaching employees across department lines
  • Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
  • Used customer feedback for improving operations and building brand loyalty
  • Prepared staff work schedules and assigned specific duties.

Optician/Optical Manager

Wiles Eye Center/Perfect Sense Eye Care
09.2015 - 01.2017
  • Arranged and maintained displays of optical merchandise.
  • Supervised training of student opticians.
  • Performed administrative duties, such as tracking inventory and sales, submitting patient insurance information and performing simple bookkeeping
  • Assisted clients in selecting frames in flattering styles and coordinated to facial and eye measurements and optical prescriptions
  • Sold goods such as contact lenses, spectacles, sunglasses and goods related to eyes, in general.

Education

Bachelor Of Science - Business Administration in Marketing and Management

MISSOURI WESTERN STATE UNIVERSITY
Saint Joseph, MO
05.2009

Skills

  • Sales Experience
  • Retail Management
  • Assessments
  • Sales Skills - Highly Proficient
  • Persuading reluctant customers
  • Influencing and negotiating
  • Supervisory Skills: Motivating & Assessing Employees - Expert
  • Motivating others
  • Identifying improvements or corrective actions
  • Established organization to achieve goals
  • Competitive
  • Willing to learn and grow
  • Passionate
  • Strong background with volunteer programs
  • Community service
  • Dynamic personality

Timeline

Sales Associate

Casa Decor
01.2023 - Current

Sales Associate

Ruidoso Tshirt
09.2022 - 07.2024

Optical Manager

Sam's Club
09.2020 - 05.2022

General Manager

Sleep Inn & Suites
01.2017 - 09.2020

Optician/Optical Manager

Wiles Eye Center/Perfect Sense Eye Care
09.2015 - 01.2017

Bachelor Of Science - Business Administration in Marketing and Management

MISSOURI WESTERN STATE UNIVERSITY

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